Users Guide
Video title How to access the videos
Clearing System Event Log
Check for Cases
Case Management
Case Creation Test
SupportAssist community
You can also nd video tutorials, peer-to-peer questions, user’s guides, and other useful information on the Dell SupportAssist
community forum at Dell.com/SupportAssistGroup.
Dell Remote Consulting Service
You can use your existing Dell Remote Consulting Service contract or place an order and schedule time with a systems management
deployment expert for SupportAssist installation, set up, and conguration from start to nish. For more information, see the Remote
Consulting Services service description document.
Accessing documents from Dell support site
You can access the required documents in one of the following ways:
• Using the following links:
– For all Enterprise Systems Management documents — Dell.com/SoftwareSecurityManuals
– For OpenManage documents — Dell.com/OpenManageManuals
– For Remote Enterprise Systems Management documents — Dell.com/esmmanuals
– For OpenManage Connections Enterprise Systems Management documents — Dell.com/
OMConnectionsEnterpriseSystemsManagement
– For Serviceability Tools documents — Dell.com/ServiceabilityTools
– For OpenManage Connections Client Systems Management documents — Dell.com/DellClientCommandSuiteManuals
• From the Dell Support site:
a. Go to Dell.com/Support/Home.
b. Under Select a product section, click Software & Security.
c. In the Software & Security group box, click the required link from the following:
– Enterprise Systems Management
– Remote Enterprise Systems Management
– Serviceability Tools
– Dell Client Command Suite
– Connections Client Systems Management
d. To view a document, click the required product version.
• Using search engines:
– Type the name and version of the document in the search box.
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