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Table 30. Connectivity Test
Field Description
Check box Select the appropriate check boxes to test the connectivity status you want to verify.
Test Displays the dependent network resources that you can test. The available options are:
• Internet Connectivity
• SMTP Server
• Dell FTP Server
• Dell Upload Server
• SupportAssist Server
Description Describes the purpose of each test.
Connectivity Status Displays an icon and a message that indicates the connectivity status. The possible
statuses are:
• Not Congured (applicable only for the SMTP Server test) — The SMTP server
settings are not congured in SupportAssist. If your company utilizes an SMTP server
(email server), Dell recommends that you congure SMTP Settings in SupportAssist.
•
In Progress — The connectivity test is in progress.
• Connected — The connectivity test is successful.
• Error — The connectivity test is unsuccessful.
NOTE: The Error status is displayed as a link that you can click to view a
description of the issue and the possible resolution steps.
Last Veried Displays the date and time the connectivity status was last veried.
Test Connectivity Click to perform the selected connectivity tests.
Related links
Performing the connectivity test
Test SupportAssist
The Test SupportAssist page enables you to verify the ability of SupportAssist to run specic tasks.
The following table describes the elds that are displayed in the Test SupportAssist page.
Table 31. Test SupportAssist
Field Description
Check box Select the appropriate check box to test the task that you want to verify.
Test Displays the task that you can test. The available option is Case Creation, which enables
you to verify the ability of SupportAssist to create a support case with Dell Technical
Support.
Description Describes the purpose of the test.
Status Displays an icon and a message that indicates the test status. The possible statuses are:
• Not validated — The support case creation task has not been tested.
• In Progress — The support case creation test is in progress.
•
Ready to Create Cases — SupportAssist can create cases successfully.
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