Users Guide

Preferences
The Preferences page allows you to congure data collection settings, automatic updates, recommendation report settings, and
maintenance mode. The following table provides information about the options displayed in the Preferences page.
Table 27. Preferences
Field Description
Automated Tasks
Accept and install updates Select this option to automatically download and install the
latest SupportAssist and collection tool updates, when they are
available. The download and installation of the updates occur in
the background. A message will be displayed if problems occur
during the update process.
NOTE: Dell recommends that you select the Accept and
install updates option to ensure that SupportAssist is
up-to-date with the latest features and enhancements.
Enable scheduled system log collection Select this option to enable scheduling of the system log
collection. To schedule the system log collection, congure the
System Log Collection Schedule in the System Logs tab.
Start a collection when a new support case is created Select this option to automatically start a system log collection
when a new support case is generated.
Email Settings
Receive email notication when a new support case is
opened
Select this option to receive an email notication when a new
support case is opened.
Preferred email Language Select the preferred language for email notications.
Recommendation Report Settings
Automatically receive recommendation reports via email Select this option to automatically receive ProSupport Plus
server recommendation reports through email.
Collection Data Settings
Include software information in collections Select this option to allow SupportAssist to collect software-
related information from the device.
Include system log in collections Select this option to allow SupportAssist to collect logs from the
device.
NOTE: For information about the logs that are collected
by SupportAssist, see the Dell SupportAssist Version 1.3
for Servers Reportable Items documents at Dell.com/
ServiceabilityTools.
Identication Information Settings
Include identication information in data sent to Dell Select this option to allow sending identity information to Dell.
Maintenance Mode
Temporarily suspend case generation activity (e.g., for
purposes of downtime, external troubleshooting, etc.)
Select this option to set all devices to maintenance mode. While
in maintenance mode, no new support cases are opened.
Apply Click to save the settings.
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