Users Guide
Column Description
• Unable to send system information — SupportAssist is unable to send the collected system
information to Dell.
• Clearing System Event Log failed — SupportAssist is unable to clear the System Event Log or
Embedded System Management logs on the device.
•
Maintenance Mode — SupportAssist has placed the device in automatic maintenance mode
because of an alert storm. No new support cases are created while the device is in maintenance.
For more information, see Understanding maintenance mode.
NOTE: The error status may be displayed as a link that you can click to view a description
of the issue and the possible resolution steps.
Related links
Adding a device (agent-based monitoring)
Editing device credentials
Deleting a device
Sending the system information manually
Enabling or disabling device-level maintenance mode
Installing or upgrading OMSA by using SupportAssist
Checking support cases for a specic device
Filtering the displayed data
Clearing the data lter
Sorting the displayed data
Add Device
The Add Device window allows you to add devices that you want SupportAssist to monitor.
The following table provides information about the items displayed in the Add Devices window.
Table 18. Add Device
Field Description
Host Name / IP Address Host name or IP address of the device you want to add.
Display Name (Optional) An optional name you want to use for identifying the device.
This name is displayed in the Device Inventory.
User Name User name required to login to the device.
Password Password required to login to the device.
Add Click to initiate device discovery and then add the device.
Cancel Click to close the Add Device window.
Related links
Adding a device (agent-based monitoring)
Adding a device (agentless monitoring)
Editing device credentials
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