Users Guide

Column Description
• Maintenance mode — If the device is placed in maintenance mode, the maintenance mode icon
is displayed.
Model Model of the device. For example, PowerEdge M820.
Status Displays the status of the SupportAssist functionality on the device, and the date and time the status
was generated. The status can be categorized as follows:
Informational status
• OK — The device is congured correctly for SupportAssist functionality. If the device was
added for monitoring through agent-based method (OMSA), ensure that the device is congured to
forward alerts to the local system.
•
Installing OMSA — Installation or upgrade of Dell OpenManage Server Administrator (OMSA)
is in progress.
• Conguring SNMP — Conguring the SNMP settings of the device is in progress.
• Clearing System Event Log — Clearing of the System Event Log is in progress.
• System Event Log cleared — System Event Log has been cleared successfully.
Warning status
• OMSA not installed — OMSA is not installed on the device.
• SNMP not congured; OMSA not latest — SNMP settings of the device is not congured
and the OMSA version installed on the device is prior to the recommended version of OMSA for
SupportAssist.
• SNMP not congured — SNMP settings of the device is not congured.
• New version of OMSA available — A newer version of OMSA is available for installation on
the device.
Error status
•
Unable to congure SNMP — SupportAssist is unable to congure the SNMP trap destination
of the device.
•
Unable to verify SNMP conguration — SupportAssist is unable to verify the SNMP
conguration of the iDRAC.
•
Unable to install OMSA — Installation of OMSA could not be completed.
•
OMSA not supported — Installation of OMSA is not supported.
•
Unable to reach device — SupportAssist is unable to communicate with the device.
•
Authentication failed — SupportAssist cannot log in to the device.
•
Unable to gather system information — SupportAssist is unable to gather system information
from the device.
• Insucient storage space to gather system information — The system on which
SupportAssist is installed does not have sucient space to gather system information from the
device.
• Unable to export collection — SupportAssist is unable to process the collected system
information.
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