Users Guide

Table 17. Device Inventory
Column Description
Check box Use to select a device for performing tasks on the device.
NOTE: The check box is disabled while the following SupportAssist initiated tasks are in
progress:
• SNMP conguration
• Installation or upgrade of OMSA
• Clear System Event Log
• Collection of system information immediately after an automatic support case creation and
also during a manually initiated collection
Name/IP Address Displays the following information:
• Device name — Displays the display name, host name, or IP address depending on the information
that was provided while adding the device. The device name is displayed as a link that you can click
to open the Device Overview page.
• Collection status — When a collection occurs, a progress bar and a corresponding message are
displayed to indicate the status of the collection. The possible collection status messages are as
follows:
– For a collection that you manually initiate:
NOTE: When a manually initiated collection is in progress, a icon is displayed next
to the progress bar. Click the icon to cancel the collection, if necessary. After your
conrmation, the collection is canceled.
NOTE: You can cancel a collection only when SupportAssist is collecting data from the
device. You cannot cancel a collection while the collection data is being sent to Dell.
* Starting collection
* Collection in progress
* Sending collection
* Canceling collection
– For an automated collection that is initiated because a support case was created for a detected
hardware issue:
* Starting collection for support case
* Collection for support case in progress
* Sending collection for support case
NOTE: If a critical hardware issue is detected on a device with a Dell Basic Service
entitlement, the automated collection is initiated. However, a support case is not
created for that device.
– For an automated collection based on the default or congured collection schedule:
* Starting periodic collection
* Periodic collection in progress
* Sending periodic collection
NOTE: When a collection that is initiated either manually or because of a support case is in
progress on a device, by default, the check box that is used to select the device is
disabled. Therefore, you cannot perform other SupportAssist enabled operations (for
example, install OMSA) on the device until the collection is completed.
NOTE: In some instances, when a collection is in progress (manual) on a device another
collection (periodic) may be initiated. In such scenarios, the collection status is displayed
in the following order of priority:
– Manual collection
– Support case collection
– Periodic collection
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