Users Guide

Column Description
• ProSupport Plus — The device is covered under a Dell ProSupport Plus service contract.
Device Type Indicates the type of device.
Service Tag A unique, alphanumeric identier that allows Dell to individually recognize each Dell device.
Source The method by which the support case was created. The Source column may display:
• SupportAssist — The support case was created automatically by SupportAssist.
• Phone — The support case was created by contacting Dell Technical Support over phone.
• Email — The support case was created by contacting Dell Technical Support through email.
• Chat — The support case was created by contacting Dell Technical Support over chat.
• Others — The support case was created by contacting Dell Technical Support through any other
method.
Date Opened The date and time when the support case was opened.
NOTE: When you check for support cases of a specic device, the support cases of that device are displayed at the top
of the Cases page with a blue border for the appropriate rows. See Checking for support cases.
Related links
Case management options
Filtering the displayed data
Clearing the data lter
Sorting the displayed data
Device Inventory
The Device Inventory page displays the devices you have added. The following are the options available on the Devices tab.
• Add — To add a device for monitoring.
• Edit Credentials — To edit the user name and password required to log in to a device and collect system information.
• Delete — To delete a device from SupportAssist.
• Send System Information — To initiate the collection and upload of system information.
• More Tasks — To access the following options:
– Clear System Event Log — To clear the System Event Log (SEL) or Embedded System Management (ESM) log.
– Check for cases — To check for support cases that are present for a device.
– Maintenance — To enable or disable a device from maintenance.
– Dependencies — To install or upgrade OMSA and to congure SNMP settings.
• Refresh — To refresh the device inventory view.
The Device Inventory page displays the device list as a group:
• If no device group is created, below the column headers, the device inventory displays Ungrouped devices (Total devices: n)
and the list of devices.
• If device groups are created, for each device group, the device inventory displays Device_Group_Name (Total devices: n) and
the list of devices in the group. Devices that are not grouped are displayed below the existing device groups.
The following table describes the automatically generated inventory information for your supported Dell devices, as displayed in the
Device Inventory page.
111