Users Guide
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Getting started with SupportAssist
SupportAssist automates support from Dell Technical Support for Dell devices. You can use SupportAssist to monitor one or more
devices.
Basic setup
The basic setup enables SupportAssist to monitor the local system (the server on which SupportAssist is installed). If you only have
a single device that you want to monitor, only the basic setup is required. For monitoring more than one device, you must complete
the basic and advanced setup.
To complete the basic setup:
1. Download the SupportAssist installation package. See Downloading the SupportAssist installation package.
2. Review the requirements for installing SupportAssist. See Minimum requirements for installing and using SupportAssist.
3. Install SupportAssist. See Installing SupportAssist.
4. Complete the registration of SupportAssist. See Registering SupportAssist.
5. (Optional) Update the contact information to include a secondary SupportAssist contact and a parts dispatch address. See
Viewing and updating the contact information.
Advanced setup
The advanced setup enables SupportAssist to monitor multiple devices, and includes adding each device that you want to monitor in
SupportAssist.
To complete the advanced setup:
1. Ensure that you have completed the steps listed in the “Basic setup” section.
2. Add each device that you want to monitor in SupportAssist. See Adding devices for monitoring.
3. (Optional) If your company utilizes an SMTP server (email server), congure the SMTP server settings in SupportAssist. See
Conguring the SMTP server settings.
4. (Optional) If you want to manage a set of devices as a group, create one or more device groups based on your preference. See
Device grouping.
Evaluating SupportAssist
By default, SupportAssist automatically collects system information from monitored devices at periodic intervals, and also when a
support case is created. The collected system information is then sent securely to Dell. For information on the data collected by
SupportAssist from monitored devices, see Data collected by SupportAssist. If you have concerns about the security and data
collected by SupportAssist, you can disable certain conguration options and evaluate SupportAssist.
You can also view the data that is collected by SupportAssist. For information on viewing the collected data, see Viewing the
collected system information.
If the security policy of your company restricts sending some of the collected data outside of your company network, you can use
the following conguration options available in SupportAssist:
• You can disable the collection of identity information from all monitored devices. See Enabling or disabling the collection of
identity information.
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