Users Guide

Dell SupportAssist user interface

The SupportAssist user interface displays the following tabs:

• Cases — Displays the support cases that are present for the devices that are monitored by SupportAssist

• Devices — Displays the devices that you have added in SupportAssist

• Settings — Allows you to congure SupportAssist

At the top-right of the SupportAssist header area, you can access links that allow you to perform certain tasks. The following table

describes the links that you can access.

Table 12. Links in the SupportAssist header area

Link Description

SupportAssist

Community

Opens the SupportAssist community website in a new browser window.

Help Point to the Help link to view a drop-down list that contains the following options:

• Help — Opens the Help window that provides links to Dell technical support and product manuals.

• About — Opens the About window that provides information about the SupportAssist version,

User name

Displays the user name of the currently logged in user. Point to the

user name

link to view a drop-down

list that contains the following links:

• Connectivity Test — Opens the Connectivity Test page.

• Test SupportAssist — Opens the Test SupportAssist page.

• Logout — Allows you to log out of SupportAssist.

NOTE: The Connectivity Test and Test SupportAssist links are enabled only if you are logged

in to SupportAssist with administrative or elevated privileges.

Update Available

Displays, in the SupportAssist header area, in the following situations:

• If an error occurred during the update of SupportAssist.

• If the Settings → Preferences → Accept and install updates is not selected, and you cancel the

SupportAssist Update notication that is displayed.

You can click the link to download and install the SupportAssist update.

NOTE: The Update Available link is displayed only if you are logged in to SupportAssist with

administrative or elevated privileges.

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