Users Guide

Error code Error message Possible resolution
SA-4524 SupportAssist is unable to send the collected system
information from the device name because of an
unknown error with reaching the proxy server.
• Verify the proxy server settings in SupportAssist.
• Make sure that the proxy server is reachable.
• To retry collecting the system information, select
the device and click Send System Information.
If the problem persists, contact your network
administrator for assistance.
SA-4550 SupportAssist is unable to collect system information
from the device name because the hard-drive space
available on the server on which SupportAssist is
installed has become critically low.
For information about the hard-drive space
requirements for a SupportAssist environment, see
Hardware requirements.
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