Users Guide

Error code Error message Possible resolution
SA-4500 SupportAssist is unable to send the collected system
information from the device name because the
receiving server hosted by Dell is unreachable.
To retry collecting the system information, select the
device and click Send System Information. If the
problem persists, contact Dell Technical Support for
assistance.
SA-4501
SA-4502
SupportAssist is unable to collect system information
from the device name because of an unknown error.
To retry collecting the system information, select the
device and click Send System Information. If the
problem persists, contact Dell Technical Support for
assistance.
SA-4511
SA-4512
SupportAssist is unable to send the collected system
information from the device name because of an
unknown error.
• Perform Connectivity Test and make sure that
connectivity to the Dell Upload Server is
successful.
• To retry collecting the system information, select
the device and click Send System Information.
SA-4513 SupportAssist is unable to send the collected system
information from the device name because of an invalid
le token.
• Perform Connectivity Test and make sure that
connectivity to the Dell Upload Server is
successful.
• To retry collecting the system information, select
the device and click Send System Information.
If the problem persists, contact Dell Technical Support
for assistance.
SA-4514 SupportAssist is unable to send the collected system
information from the device name because the
collection le is corrupted.
• Perform Connectivity Test and make sure that
connectivity to the Dell Upload Server is
successful.
• To retry collecting the system information, select
the device and click Send System Information.
If the problem persists, contact Dell Technical Support
for assistance.
SA-4521 SupportAssist is unable to send the collected system
information from the device name because the proxy
server is not reachable.
• Verify the proxy server settings in SupportAssist.
• Make sure that the proxy server is reachable.
• To retry collecting the system information, select
the device and click Send System Information.
If the problem persists, contact your network
administrator for assistance.
SA-4522 SupportAssist is unable to send the collected system
information from the device name because an attempt
to connect to proxy server is unsuccessful.
• Verify the proxy server settings in SupportAssist.
• Make sure that the proxy server is reachable.
• To retry collecting the system information, select
the device and click Send System Information.
If the problem persists, contact your network
administrator for assistance.
SA-4523 SupportAssist is unable to send the collected system
information from the device name because the proxy
server user name or password is incorrect.
• Make sure that the proxy server user name and
password you have entered in SupportAssist are
correct.
• To retry collecting the system information, select
the device and click Send System Information.
If the problem persists, contact your network
administrator for assistance.
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