Users Guide

Error code Error message Possible resolution
SA-4085
SA-4090
SA-4110
SA-4115
SA-4120
SA-4125
SA-4130
SA-4135
SA-4140
SA-4145
SA-4150
SA-4175
SupportAssist is unable to collect system information
from the device name because an attempt to connect
to the device is unsuccessful.
To retry collecting the system information, select the
device and click Send System Information. If the
problem persists, contact Dell Technical Support for
assistance.
SA-4095
SA-4100
SA-4105
• Make sure that the SSH service is running on the
device.
• To retry collecting the system information, select
the device and click Send System Information.
SA-4155 SupportAssist is unable to collect system information
from the device name because the device is not
reachable.
• Make sure that the device is reachable from the
server running SupportAssist.
• To retry collecting the system information, select
the device and click Send System Information.
SA-4160 SupportAssist is unable to collect system information
from the device name because the IP address of the
device is invalid.
• Make sure that SupportAssist is updated with the
correct IP address of the device.
• To retry collecting the system information, select
the device and click Send System Information.
SA-4165 SupportAssist is unable to collect system information
from the device name because the download of a
certicate le could not be completed successfully.
• Verify the rewall and network settings to make
sure that download of the certicate le is not
blocked.
• To retry collecting the system information, select
the device and click Send System Information.
SA-4170 SupportAssist is unable to collect system information
from the device name because the credentials of the
device are either incorrect or do not have the required
privileges.
• Make sure that SupportAssist is updated with the
correct user name and password of the device.
• Make sure that the user account has administrator
or root privileges on the device.
• To retry collecting the system information, select
the device and click Send System Information.
SA-4180 SupportAssist is unable to collect system information
from the device name because the device is not
supported.
For the list of supported device models, see the
SupportAssist Version 1.3 for Servers Support Matrix
atDell.com/ServiceabilityTools.
SA-4185 SupportAssist is unable to collect system information
from the device name because of an attempt to
connect to the device is unsuccessful.
• Make sure SupportAssist is updated with the
credentials of a user account that has root
privileges. See Conguring sudo access for
SupportAssist (Linux)
• To retry collecting the system information, select
the device and click Send System Information.
SA-4190 SupportAssist is unable to gather system information
from the device name because the SSL encryption level
of the device is set to 256 bit or higher.
For troubleshooting steps, see Unable to gather system
information.
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