Users Guide

Error code Error message Possible resolution
• Make sure that the entered credentials have
administrator or root privileges.
SA-1015 SupportAssist is unable to edit the credentials of the
device name because the user name or password is
incorrect.
Verify the user name and password, ensure that the
user account has administrator/root privileges, and try
again. If the problem persists, contact your network
administrator for assistance.
SA-1025 SupportAssist is unable to edit the credentials of the
device name because the entered Display Name it is
already in use by another device.
Enter any other Display Name, and then retry editing
the device credentials.
SA-1030 SupportAssist is unable to edit the device credentials
because the entered credentials do not have superuser
rights.
Enter the credentials that have superuser rights, and
then retry editing the device credentials.
SA-1035 SupportAssist is unable to update the device credentials
because a required service is disabled on the device.
Make sure that the required services are running on the
device, and then retry editing the device credentials.
For information on the required services, see Other
services.
SA-1040 SupportAssist is unable to edit the credentials of the
device name because the SSL encryption level of the
device is set to 256 bit or higher.
For troubleshooting steps, see Unable to edit device
credentials.
SA-2000 SupportAssist is unable to establish connections
required to auto create cases with Dell Technical
Support.
Perform the connectivity test and ensure that the
internet connectivity is successful.
SA-2001
SA-2002
SA-2003
SA-2004
SupportAssist is unable to establish connections
required to auto create cases with Dell Technical
Support.
Not applicable.
SA-4015
SA-4020
SA-4025
SA-4030
SA-4035
SA-4045
SA-4050
SA-4055
SA-4065
SA-4070
SA-4071
SA-4072
SupportAssist is unable to collect system information
from the device name because of an unknown error.
To retry collecting the system information, select the
device and click Send System Information. If the
problem persists, contact Dell Technical Support for
assistance.
SA-4040
SA-4073
SA-4074
SupportAssist is unable to package the system
information collected from the device name because of
an unknown error.
To retry collecting the system information, select the
device and click Send System Information. If the
problem persists, contact Dell Technical Support for
assistance.
SA-4075
SA-4080
SupportAssist is unable to collect system information
from the device name because an attempt to connect
to the device is unsuccessful.
• Make sure that WMI service is running on the
device.
• To retry collecting the system information, select
the device and click Send System Information.
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