Users Guide

Error code Error message Possible resolution
SA-0070 Installation of Dell OpenManage Server Administrator
(OMSA) is not supported on this device
Not applicable.
SA-0075 SupportAssist has detected that Dell OpenManage
Server Administrator (OMSA) is not installed on the
device. Installing OMSA is required to generate alerts for
hardware events that occur on the device.
Not applicable.
SA-0080 SupportAssist has detected that the Dell OpenManage
Server Administrator (OMSA) services are not running
on the device.
For optimal SupportAssist capability, you must restart
the OMSA services.
SA-0085 SupportAssist has detected that Dell OpenManage
Server Administrator (OMSA) version x.x is installed on
the device.
For optimal SupportAssist capability, Dell recommends
that you upgrade OMSA to version x.x.
SA-0090 SupportAssist has detected that Dell OpenManage
Server Administrator (OMSA) version x.x is installed on
the device.
It is recommended that you download and install OMSA
version x.x on the device.
SA-0095 SupportAssist is unable to verify the OMSA version
installed on the device.
To resolve the issue, see Unable to verify OMSA version
SA-0100 The recommended version of Dell OpenManage Server
Administrator (OMSA) is already installed on the device.
Not applicable.
SA-0105 SupportAssist will monitor the device through the
integrated Dell Remote Access Controller (iDRAC).
Therefore, installation or upgrade of Dell OpenManage
Server Administrator (OMSA) is not required.
Not applicable.
SA-0110 SupportAssist is unable to add the device name
because it does not have a valid license.
Make sure that the iDRAC has a valid Enterprise or
Express license, and then retry the operation.
SA-0115 SupportAssist is unable to add the device name
because the operating system is not supported.
Not applicable.
SA-0120 SupportAssist is unable to add the device because a
required service is disabled on the device name.
Make sure that the required service is running on the
device, and then retry adding the device. For
information on the required service, see Other services.
SA-0125 SupportAssist is unable to add the device name
because a response was not received within the
predened time limit.
Try adding the device again. For additional
troubleshooting information, see Unable to add the
device.
SA-0130 SupportAssist is unable to add the device name
because the SSL encryption level of the device is set to
256 bit or higher.
For troubleshooting steps, see Unable to add the
device.
SA-1005 SupportAssist is unable to edit the credentials of the
device because an attempt to connect to the device is
unsuccessful.
Make sure that both the system running SupportAssist
and the device are connected to the network, and then
retry the operation.
SA-1010 SupportAssist is unable to edit the credentials of the
device name because of an unexpected error.
Verify the following and then retry editing the device
credentials:
• Make sure that the required services are running on
the device. For information on the required services,
see the Online Help.
102