Users Guide

Error code Error message Possible resolution
5000_15 SupportAssist has congured the SNMP settings
successfully, but the automated test to verify the
SNMP settings was unsuccessful
To resolve the issue, verify the network settings and
make sure that the SNMP port (162) is open.
SA-0005 SupportAssist is unable to add the device name
because an attempt to connect to the device is
unsuccessful.
Make sure that both the system running SupportAssist
and the device you are trying to add are connected to
the network, and then retry adding the device.
SA-0010 SupportAssist is unable to add the device name
because the entered host name or IP address is
incorrect.
Retry adding the device with the correct host name or
IP address.
SA-0015 SupportAssist is unable to add the device name
because an unknown error occurred while discovering
the device.
Verify the following and then retry adding the device:
• Make sure that the device is supported by
SupportAssist. For the list of supported device
models, see the SupportAssist Version 1.3 for
Servers Support Matrix atDell.com/
ServiceabilityTools.
• Make sure that the user account has administrator/
root privileges.
SA-0020 SupportAssist is unable to add the device name
because the device is already added.
Not applicable.
SA-0025 SupportAssist is unable to add the device name
because of an unknown error.
Verify if the device is supported by SupportAssist. For
the list of supported device models, see the
SupportAssist Version 1.3 for Servers Support Matrix at
Dell.com/ServiceabilityTools. If the problem persists,
contact Dell Technical Support for assistance.
SA-0030 SupportAssist is unable to add the device name
because the User Name or Password is incorrect.
Verify the device information, ensure that the user
account has administrator/root privileges, and then
retry adding the device. If the problem persists, contact
your network administrator for assistance.
SA-0040 SupportAssist is unable to add the device name
because the Display Name is already in use by another
device.
Retry adding the device with any other Display Name.
SA-0045 Identication or cancellation for this device is already in
progress.
N/A
SA-0050 SupportAssist is unable to add the device name
because of an unknown error.
Verify if the device is supported by SupportAssist. For
the list of supported device models, see the
SupportAssist Version 1.3 for Servers Support Matrix at
Dell.com/ServiceabilityTools.
SA-0055 SupportAssist is unable to add the device name
because the device is not supported.
For the list of supported device models, see the
SupportAssist Version 1.3 for Servers Support Matrix at
Dell.com/ServiceabilityTools.
SA-0060 SupportAssist is unable to add the device name
because a required le has either been deleted or
moved.
Restart the Dell SupportAssist service on the system
running SupportAssist, and then retry adding the
device.
SA-0065 SupportAssist is unable to add the device name
because the entered credentials do not have superuser
privileges.
Enter the credentials that have superuser privileges,
and then retry adding the device.
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