Users Guide

Error code Error message Possible resolution
5000_2 SNMP settings of the device could not be congured
because the integrated Dell Remote Access Controller
(iDRAC) does not have the required license installed.
Make sure that iDRAC has an Enterprise or Express
license installed, and then try to congure the SNMP
settings through the More Tasks → Congure SNMP
option.
5000_3 SNMP settings of the device could not be congured
because all congurable elds of the integrated Dell
Remote Access Controller (iDRAC) are occupied.
You must manually congure the SNMP settings of the
device. For instructions to manually congure the
SNMP settings, see Conguring the alert destination of
an iDRAC using the web interface.
5000_4 SNMP settings of the device could not be congured
because the credentials you have entered do not have
the required privileges.
Make sure that the credentials have either
Administrator or Operator privileges on the integrated
Dell Remote Access Controller (iDRAC), and then try to
congure the SNMP settings through the More Tasks
→ Congure SNMP option.
5000_5 SNMP settings of the device could not be congured
because an attempt to connect to the integrated Dell
Remote Access Controller (iDRAC) was unsuccessful.
Make sure that iDRAC is reachable from the system on
which SupportAssist is installed, and then try to
congure the SNMP settings through the More Tasks
→ Congure SNMP option.
5000_6 SNMP settings of the device could not be congured
because the credentials you have entered are invalid.
Make sure that the credentials are valid, and then try to
congure the SNMP settings through the More Tasks
→ Congure SNMP option. If the problem persists,
contact your system administrator for assistance.
5000_7
5000_8
SNMP settings of the device could not be congured
because of an unexpected error.
You must manually congure the SNMP settings of the
device. For instructions to manually congure the
SNMP settings, see Conguring the alert destination of
an iDRAC using the web interface.
5000_9 SNMP settings of the device could not be congured
because the user account does not have the sucient
privileges on the device.
You must manually congure the SNMP settings of the
device. For instructions to manually congure the
SNMP settings, see Manually conguring the alert
destination (Windows) or Manually conguring the alert
destination (Linux).
5000_10 SNMP settings of the device could not be congured
because the hostname/IP address of the system on
which SupportAssist is installed was not provided.
If you ran the script le to congure the SNMP settings,
make sure that you type the IP address of the system
on which SupportAssist is installed as an argument.
5000_11 SNMP settings of the device could not be congured
because the SNMP service is not installed on the
device.
Manually install the SNMP service on the device, and
then try to congure the SNMP settings through the
More Tasks → Congure SNMP option.
5000_12 SNMP settings of the device could not be congured
because SupportAssist does not support the operating
system running on the device.
For information on the operating systems supported by
SupportAssist, see the SupportAssist Version 1.3 for
Servers Support Matrix at Dell.com/ServiceabilityTools.
5000_13 SNMP settings of the device could not be congured
because the SNMP service has not started.
Manually start the SNMP service on the device, and
then try to congure the SNMP settings through the
More Tasks → Congure SNMP option.
5000_14 SNMP settings of the device could not be congured
because the WMI service is disabled.
Manually start the WMI service on the device, and then
try to congure the SNMP settings through the More
Tasks → Congure SNMP option.
100