Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Servers

1 概览.......................................................................................................................... 8

本发行版中的新增功能........................................................................................................................... 8

SupportAssist 工作原理..........................................................................................................................9

随 Dell 服务合约提供的 SupportAssist 功能.......................................................................................... 9

SupportAssist 收集的数据....................................................................................................................10

2 SupportAssist 使用入门.......................................................................................12

基本设置............................................................................................................................................... 12

高级设置............................................................................................................................................... 12

评估 SupportAssist............................................................................................................................... 12

下载 SupportAssist 安装包................................................................................................................... 13

安装和使用 SupportAssist 的最低要求................................................................................................. 13

硬件要求......................................................................................................................................... 13

安装 SupportAssist 的操作系统要求...............................................................................................14

Web 浏览器要求............................................................................................................................. 14

网络要求......................................................................................................................................... 14

安装 SupportAssist............................................................................................................................... 15

安装 SupportAssist (Windows).......................................................................................................16

安装 SupportAssist (Linux)............................................................................................................. 16

在无提示模式下安装 SupportAssist (Linux).................................................................................... 17

注册 SupportAssist...............................................................................................................................18

设置启用了 SELinux 的系统以接收警报............................................................................................... 19

升级 SupportAssist (Windows)............................................................................................................ 20

升级 SupportAssist (Linux)................................................................................................................... 21

打开 SupportAssist 用户界面............................................................................................................... 22

登录 SupportAssist...............................................................................................................................22

注销 SupportAssist...............................................................................................................................22

3 添加要监测的设备................................................................................................ 24

基于代理监测的优点............................................................................................................................ 24

添加设备（基于代理的监测）..............................................................................................................24

配置警报（SNMP 陷阱）目标........................................................................................................26

添加设备（无代理监测）..................................................................................................................... 29

使用 Web 界面手动配置 iDRAC 的警报目标..................................................................................30

4 查看案例和设备.................................................................................................... 32

查看所有支持案例................................................................................................................................ 32

案例管理选项........................................................................................................................................32