Setup Guide

NOTE: You must provide the user name and password of a user account that has elevated or

normal privileges in SupportAssist. For information on the SupportAssist user privileges, see

SupportAssist user groups.

NOTE: If the device on which SupportAssist is installed is a member of a domain, you must

provide the user name in the [Domain\Username] format. For example, MyDomain

\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .

\Administrator

3. Click Log In.

The SupportAssist Cases page is displayed.

Data collection settings

By default, SupportAssist automatically collects data (system information) from all monitored devices at

periodic intervals. Data is also automatically collected when a support case is created for an issue that is

detected on a monitored device. If the security policy of your company restricts sending some or all of

the collected data outside of your company network, you can use the configuration options available in

SupportAssist to:

• Disable the collection of identity information from all monitored devices

• Disable the automatic collection of data on support case creation

• Disable the automatic periodic collection of data from one or more device types

For more information about the data collection settings, see the “Configuring data collection settings”

section in the Dell SupportAssist Version 1.3 for Servers User’s Guide at Dell.com/ServiceabilityTools.

Sending the system information to Dell

You can use SupportAssist to collect and send the system information from a monitored device to Dell.

Prerequisites

Ensure that you are logged in to SupportAssist with elevated privileges. For information on the

SupportAssist user privileges, see SupportAssist user groups.

Steps

1. Click the Devices tab.

The Device Inventory page is displayed.

2. Select a device from which you want to collect and send system information to Dell.

The Send System Information link is enabled.

3. Click Send System Information.

The Name/IP address column on the Device Inventory page displays a progress indicator and

message that indicate the status of the collection and upload of the system information.

SupportAssist user groups

SupportAssist maintains security rights through the following user groups that are created during the

installation of SupportAssist:

• SupportAssistAdmins — Members of this group have elevated or administrative privileges required for

performing both basic and advanced functions in SupportAssist.