Setup Guide
NOTE: If the device is a member of a Windows domain, you must provide the user name in the
[Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period
[ . ] to indicate the local domain. For example, .\Administrator.
Example of a Linux user name: root
4. Click Add.
The Add Device window is displayed prompting you to allow SupportAssist to configure SNMP
settings and install or upgrade OMSA on the remote device.
NOTE: Configuring SNMP sets the SNMP trap (alert) destination of a remote device and ensures
that alerts from the remote device are forwarded to the local system on which SupportAssist is
installed.
CAUTION: Without OMSA and SNMP configuration, SupportAssist will not be able to identify
hardware issues that may occur on the remote device.
5. Click OK.
The remote device is listed on the Device Inventory page with an appropriate status:
• If SupportAssist is configuring the SNMP settings, the remote device displays the
Configuring SNMP status.
• If SupportAssist is installing or upgrading OMSA, the remote device displays an Installing
OMSA
status.
After the installation of OMSA and configuration of SNMP are complete, the device status changes to
OK.
NOTE: If you experience problems with adding a remote device in SupportAssist, you can try adding
the remote device (Dell’s 12th or 13th generation of PowerEdge servers only) through an alternate
method. For information about adding a remote device through the alternate method, see the
“Adding a device (agentless monitoring)” section in the Dell SupportAssist Version 1.3 for Servers
User’s Guide at Dell.com/ServiceabilityTools.
Viewing cases and devices
1. To view the support cases that have been automatically created by SupportAssist, click the Cases tab.
2. To view the devices that you have added for monitoring in SupportAssist, click the Devices tab.
You can also view the status of the SupportAssist functionality on each monitored device on the
Devices tab. If there is an issue with the device setup or configuration, the device displays a
warning or error status. The error status may be displayed as a link that you can click to view a
description of the issue and the possible resolution steps.
Logging in to SupportAssist
1. Open SupportAssist.
The SupportAssist Login page opens in a new web browser window.
2. Type the user name and password in the appropriate fields.
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