Setup Guide

Getting started with SupportAssist
Dell SupportAssist for Servers is an application that automates support from Dell by proactively identifying
hardware issues in Dell devices. When an issue is detected, SupportAssist automatically opens a support
case with Dell Technical Support and sends you an email notification. Data required for troubleshooting
the issue is automatically collected and sent securely to Dell Technical Support. The collected data helps
Dell Technical Support to provide you an appropriate solution for resolving the issue.
NOTE: In this document, the term local system refers to the system on which you will install
SupportAssist; remote device refers to any other device that you want SupportAssist to monitor.
This document provides the information required to setup SupportAssist for monitoring the local system
and a single remote device.
After you successfully complete the setup:
• SupportAssist will continuously monitor the local system and the remote device for hardware issues.
• You can use SupportAssist to collect and send troubleshooting data (system information) from the
local system or the remote device to Dell.
Setting up SupportAssist for monitoring the local system
To quickly setup SupportAssist for monitoring the local system:
1. Install SupportAssist on a supported Microsoft Windows or Linux operating system. See Installing
SupportAssist on Windows or Installing SupportAssist on Linux.
NOTE: For information on the supported operating systems and minimum requirements for
installing SupportAssist, see the Dell SupportAssist Version 1.3 for Servers User’s Guide at
Dell.com/ServiceabilityTools.
2. Complete the registration of SupportAssist. See Registering SupportAssist.
Installing SupportAssist on Windows
Steps
1. Right-click the SupportAssist installer package, and then click Run as administrator.
The Welcome to Dell SupportAssist Installer page is displayed.
2. Click Next.
The License Agreement page is displayed.
3. Read about the information that SupportAssist collects from monitored devices, and select I Agree.
4. Read the Dell End User License Agreement, select I Agree, and then click Install.
The Installing Dell SupportAssist page is displayed and then the Installation Completed page is
displayed.
5. Click Finish.
The SupportAssist Login page opens in a web browser window.
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