Dell SupportAssist Version 1.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Getting started with SupportAssist Dell SupportAssist for Servers is an application that automates support from Dell by proactively identifying hardware issues in Dell devices. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical Support.
NOTE: If the system is a member of a domain, you must provide the user name in the [Domain \Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator. 6. Type the Windows operating system user name and password, and then click Log In. The Dell SupportAssist Setup Wizard is displayed. Next steps Follow the instructions in the Dell SupportAssist Setup Wizard to complete the registration of SupportAssist.
SupportAssist verifies connectivity to the internet through the proxy server. If the connection is successful, the Registration page is displayed. Else, an error message is displayed. If the proxy server connectivity issue persists, contact your network administrator for assistance. 3. On the Registration page, provide the company name, country/territory, first name, last name, phone number, alternate phone number (optional), and email address in the appropriate fields, and click Next.
NOTE: If the device is a member of a Windows domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator. Example of a Linux user name: root 4. Click Add. The Add Device window is displayed prompting you to allow SupportAssist to configure SNMP settings and install or upgrade OMSA on the remote device.
NOTE: You must provide the user name and password of a user account that has elevated or normal privileges in SupportAssist. For information on the SupportAssist user privileges, see SupportAssist user groups. NOTE: If the device on which SupportAssist is installed is a member of a domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain \MyUsername. You can also use a period [ . ] to indicate the local domain. For example, . \Administrator. 3. Click Log In.
– When SupportAssist is installed on Windows, members of the Local Administrators group are automatically added to the SupportAssistAdmins user group. – When SupportAssist is installed on Linux, root users are automatically added to the SupportAssistAdmins user group. Members of the Linux root group also have elevated privileges in SupportAssist. • SupportAssistUsers — Members of this group have normal privileges required for performing only basic functions in SupportAssist.
Video tutorials You can access the following video tutorials related to SupportAssist for Servers. Table 2. Video tutorials Video title How to access the videos Monitoring Local System (Windows) Visit the Dell TechCenter channel on YouTube, and click Playlist. On the playlist, click SupportAssist for Servers.
