Release Notes

Table 1. Hardware requirements
Hardware For data collection
only from a single
device
For monitoring
and data
collection from up
to 20 devices
For monitoring
and data
collection from up
to 100 devices
For monitoring
and data
collection from up
to 300 devices
Processor 1 core 2 cores 4 cores 4 cores
Installed memory
(RAM)
4 GB 4 GB 8 GB 8 GB
Hard drive (free
space)
1 GB 4 GB 12 GB 32 GB
NOTE: For monitoring a large number of devices in your environment, Dell recommends that you
install SupportAssist on a dedicated server. Periodic collections (required for ProSupport Plus
reporting) from a large number of devices may result in a high processor or memory utilization on
the monitoring server. The high resource utilization may affect other applications that are running
on the monitoring server, if the resources are shared with other applications.
Network requirements
• Internet connection — standard Gbe network.
• The server on which SupportAssist is installed must be able to communicate with the SupportAssist
server hosted by Dell over the HTTPS protocol.
• The server on which SupportAssist is installed must be able to connect to the following destinations:
– https://apidp.dell.com — end point for the SupportAssist server.
– https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the diagnostic test
results are uploaded.
– https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA)
and getting new SupportAssist release information.
The following table lists the ports that must be open on the local system.
Table 2. Network port requirements on the local system
Port Usage
22 For adding the local system running a Linux operating system and for collecting system
information
25 For SMTP communication (required for SupportAssist to send certain email notifications
through the SMTP server utilized by your company)
80 For HTTP communication
135 For Windows Management Instrumentation (WMI) communication
162 For receiving alerts (SNMP traps) from remote devices
443 For Secure Socket Layer (SSL) communication, WS-Man communication, and verifying
SupportAssist update information
1311 For OMSA communication
2607 For opening SupportAssist securely (HTTPS) from a remote system
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