Release Notes

Issue 32: SupportAssist displays an Unable to install OMSA error message with an error code
3000_6. [SSA-5656]
Resolution: Follow the resolution steps included in the error message and ensure that the credentials you
have provided for the device are correct.
Limitations
• The TTY log may not be collected from a server that is added in SupportAssist with the iDRAC IP
address in the following scenarios:
– The server is not a 12th or later generation of PowerEdge server
– The server does not have the minimum required iDRAC firmware version installed. For 12th
generation of PowerEdge servers, iDRAC firmware version 2.10.10.10 or later is required; for 13th
generation of PowerEdge servers, iDRAC firmware 2.00.00.00 or later is required.
– The system only has a SATA controller or software RAID configured, but does not have a RAID
controller.
– The server was running the power-on self-test (POST) while the collection was initiated.
– Two simultaneous collections were triggered for the same server (iDRAC).
– A Tech Support Report (TSR) was being generated when the collection was initiated from
SupportAssist.
– The controller has either an issue or too many logs, and is therefore unable to export the report
within the predefined time limit.
• Dell SupportAssist Version 1.3 for servers can support up to a maximum of 300 PowerEdge servers for
optimal performance.
• If a SupportAssist is installed on a server running Linux having 4 GB RAM, only 5 collections can be
viewed simultaneously using the configuration viewer.
• The date and time format displayed in SupportAssist application do not match with that of the
operating system date and time format.
• If the calendar settings of the server on which SupportAssist is installed is changed to certain non-
English formats (for example, Thailand), the Status column in SupportAssist may display an incorrect
date.
• In the Japanese help content for "Configuring email notifications" and "Configuring server settings" do
not have some of the key words and translation is not equivalent to the English language.
• The SupportAssist service description (Windows Service) is displayed only in English.
• The error messages displayed in the SupportAssist application may not match with the error message
in the SupportAssist email notifications for the following error codes:
SA-4015, SA-4020, SA-4025, SA-4030, SA-4035, SA-4040, SA-4045, SA-4050, SA-4055, SA-4065,
SA-4070, SA-4071, SA-4072, SA-4073, SA-4074, SA-4075, SA-4080, SA-4085, SA-4090, SA-4095,
SA-4100, SA-4105, SA-4110, SA-4115, SA-4120, SA-4125, SA-4130, SA-4135, SA-140, SA-4145,
SA-4150, SA-4155, SA-4160, SA-4165, SA-4170, SA-4175, SA-4180, SA-4185, SA-4190, SA-4500,
SA-4501, SA-4502, SA-4511, SA-4512, SA-4513, SA-4514, SA-4521, SA-4522, SA-4523, SA-4524,
SA-4550
Installation
The following are the prerequisites for installing and using Dell SupportAssist Version 1.3 for Servers.
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