Release Notes

Issue 23: Data collected from Dell's 13th generation of PowerEdge servers that are added in SupportAssist

with the iDRAC IP address does not include the Removable Flash Media IDSDM card slot details.

[SCT-10733]

Resolution: None

Issue 24: RAID Controller logs are not collected from a 12th or 13th generation of PowerEdge server that

are added in SupportAssist with iDRAC IP address, if the server is running the power-on self-test (POST)

while the collection is initiated. [SCT-11180]

Resolution: Manually initiate a collection from the server after POST is complete and the server has

started.

Issue 25: Data collected from PowerEdge FC830 servers that are added in SupportAssist with the iDRAC

IP address may not contain the complete details for device sensors, firmware, ESM logs and chassis

properties if the iDRAC firmware is 2.30.30 or earlier.

Resolution: Upgrade the iDRAC firmware to version 2.40.40 or later and then manually initiate the

collection from the device.

Issue 26: After upgrading from SupportAssist version 1.1 to 1.3, for data that was collected before the

upgrade, the data category tree in the left pane of the Configuration Viewer may not display appropriate

names for certain nodes. [SCT-11598]

Resolution: None

Issue 27: When multiple collections are in progress, the progress bar and progress status may not be

displayed as expected.[SSA-5493]

Resolution: Refresh the Device Inventory page.

Issue 28: When a user is logged in to the system as a Windows non-administrator user, uninstallation of

SupportAssist is not possible even if the administrator credentials is provided. [SSA-5591]

Resolution: Log in to the system as a Windows administrator and then try to uninstall SupportAssist.

Issue 29: The user interface displays the refresh icon for a prolonged duration and no data is displayed.

[SSA-5608]

Resolution: Refresh the web browser or navigate to another tab and open the original tab again.

Issue 30: In the Japanese user interface, the fields for selecting the preferred contact hours are not

formatted as expected. [SSA-5642]

Resolution: None

Issue 31: The registration wizard and the contact information page do not accept phone numbers that

are less than 10 characters in length, even though the phone number is valid. [SSA-5649]

Resolution: Prefix the phone number with the country code such that the phone number is 10 or more

characters in length.