Release Notes

Resolution: Use the refresh button on the web browser to refresh the Device Inventory page.

Issue 13: The collected system information may not have some data if the iDRAC does not respond as

expected. [SCT-8991]

Resolution: None

Issue 14: Collection of system information is supported Dell's 12th generation servers running Windows

Server 2008 SP2 and earlier, if the iDRAC USB NIC driver is not installed.

Resolution: None

Issue 15: Storage and system information may not have some data in the periodic collections if the

device does not have OMSA installed. [SCT-9170]

Resolution: None

Issue 16: On Oracle Virtual Machine version 3.2.x or earlier, remote access controller logs may not be

available. [SCT-8603]

Resolution: None

Issue 17: The collected system information may only have partial data if OMSA is not installed on the

device.

Resolution: None

Issue 18: When an .evtx file displayed in the collection viewer is opened, a file corrupted error message is

displayed.

Resolution: Download and save the .evtx file on the system and then open the file.

Issue 19: If the SupportAssist service is restarted while SNMP configuration or OMSA installation is in

progress, the status column retains an in progress status for the corresponding task.

Resolution: Rerun the task again after the SupportAssist service has restarted.

Issue 20: While adding a device with the cluster IP address, a message is displayed stating that

SupportAssist is unable to add the device because of an unexpected error.

Resolution: Ensure that you provide the IP address of the physical server, not the cluster IP address.

Issue 21: On Dell's 13th generation of PowerEdge servers that are running OMSA version 8.2, PCIe-SSD

Array disks information is not collected.

Resolution: Fix for this issue is included in OMSA version 8.3. Therefore, upgrade to OMSA version 8.3 on

the device and retry the collection.

Issue 22: Data collection on Dell's 12th and 13th generation of PowerEdge servers running a Windows

operating system may depend on the status of the iDRAC Virtual NIC USB Device driver. If the iDRAC

Virtual NIC USB Device driver is not installed, data may not be collected from the server. [SCT-10736]

Resolution: None