Release Notes

For example, if OMSA is not installed on a device, and you log on to the device and manually install the

recommended version of OMSA, the status of the device is not updated automatically.

Resolution: Select the device on the Device Inventory page and click Send System Information. The user

interface displays the correct status.

Issue 5: In a Japanese operating system, when a valid phone number is entered (using Japanese

keyboard layout) for contact details during registration, an error message is displayed and SupportAssist is

unable to proceed with registration.

Resolution: This issue occurs because SupportAssist only supports the US Keyboard input for the phone

number field. Set "Use US Keyboard" in the language preference before entering the phone number.

Issue 6: If auto update of SupportAssist occurs during the collection of system information from a device,

after the update is installed the collection of system information from the device is not restarted

automatically. The device displays an unexpected error status.

Resolution: Manually send the system information to Dell — Select the device in the Device Inventory

page and click Send System Information. The status of the device is updated automatically.

Issue 7: On devices running Windows Server 2003 or 2008 x86, if Windows PowerShell is not installed,

automatic configuration of SNMP settings through SupportAssist results in an unexpected error.

Resolution: Ensure that PowerShell is installed on the device, all windows updates are updated and try

configuring the SNMP settings again. If the problem persists, manually configure the SNMP settings of the

device.

Issue 8: If a 64-bit device monitored by SupportAssist has a 32-bit OMSA installed, upgrade of OMSA on

the device using SupportAssist is not possible.

Resolution: Uninstall OMSA from the device and then the install the recommended version of OMSA

using SupportAssist.

Issue 9: If a server running Linux is added to SupportAssist with sudo user (a non-admin user granted

administrative rights by your Administrator) rights, OMSA installation or upgrade may fail due to missing

dependencies or rights.

Resolution: Add the server running Linux by providing the details of a user account that has root

privileges.

Issue 10: SupportAssist does not open if port 9090 is already in use by any other application.

Resolution: Open a web browser and provide the URL in the following format: https://<host_name or IP

address>:2607/SupportAssist/resx/index.html, where host_name is the host name of the server on which

SupportAssist is installed.

Issue 11: When you edit the credentials of a proxy server that requires authentication, the credentials you

provide are not validated, if the credentials you provided earlier was saved successfully.

Resolution: None

Issue 12: The Refresh link on the Device Inventory page may not work as expected in some instances.