Release Notes

• Oracle Linux 6.x

Supported Web Browsers

• Internet Explorer 10 or 11

• Mozilla Firefox 31 or later

What is new in this release

• Display of support case status and source irrespective of the case creation method for Service Tags

with a ProSupport or ProSupport Plus entitlement that are monitored by SupportAssist.

• Ability to quickly view the support cases for a specific device.

• Ability to test the support case creation capability.

• Ability to request Dell Technical Support to suspend, resume, or close activities related to a support

case.

• Ability to transpose the data displayed in the configuration viewer.

• Ability to cancel a manually-initiated collection. See Sending the system information manually.

• Support for Dell Datacenter Scalable Solutions (DSS). For the list of supported DSS devices, see the

SupportAssist Version 1.3 for Servers Support Matrix at Dell.com/ServiceabilityTools.

• Support for collection of the following data:

– Dell Lifecycle Controller log from Dell’s 12th and 13th generation of PowerEdge servers.

– TTY log from Dell's 12th and 13th generation of PowerEdge servers that have iDRAC firmware

version 2.00.00.00 or later installed.

• Support for installing SupportAssist on additional Linux operating systems:

– Red Hat Enterprise Linux 7.2

– Red Hat Enterprise Linux 6.8

– SUSE Linux Enterprise Server 12 SP1

Known issues

Issue 1: If the SupportAssist service is restarted when the SupportAssist application is open, then any

operations on the SupportAssist application may not bring back to the Login screen

Resolution: Close and re-open the SupportAssist application to continue the appropriate operations.

Issue 2: Pressing the <Enter> key does not start a new line on the comments field that is displayed while

uninstalling SupportAssist.

Resolution: To start a new line, press <Ctrl><Enter>.

Issue 3: After editing the contact information, if you select either Primary or Secondary on the Contact

Information page, the changes are not saved.

Resolution: After editing the contact information, click Apply, and then select Primary or Secondary

based on your preference.

Issue 4: The status of a device displayed on the Device Inventory page does not change if an error or

warning status of a device is resolved manually.