Release Notes

Port Usage
9090 For opening SupportAssist from the local system
61616 For processing SupportAssist tasks
The following table lists the ports that must be open on remote devices that you want to monitor using
SupportAssist.
Table 3. Network port requirements on remote devices
Port Usage
22 For adding a remote device that is running a Linux operating system and to collect
system information from the device
135 For WMI communication
161 For forwarding alerts (SNMP traps) to the local system
443 For Secure Socket Layer (SSL) communication and WS-Man communication
1311 For OMSA communication
Installation Instructions
Installing SupportAssist on a Windows operating system
To install SupportAssist on a Windows operating system:
1. Right-click the SupportAssist installer package and select Run as administrator.
NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with
elevated privileges that are obtained only through the Run as administrator option. If you are
logged on to system as an Administrator, double-click the installer package to install
SupportAssist. However, make sure that you acknowledge the Open File - Security Warning
dialog box to proceed.
The Preparing to Install page is displayed briefly, and then the Welcome to Dell SupportAssist Installer
page is displayed.
2. Click Next.
The License Agreement page is displayed.
NOTE: Installing and using SupportAssist requires that you allow Dell to save certain Personally
Identifiable Information (PII) such as your contact information, device credentials, and so on.
SupportAssist installation cannot proceed unless you agree to allow Dell to save your PII.
3. Read about the information that SupportAssist collects from monitored devices, and select I Agree.
4. Read the Dell End User License Agreement, select I Agree, and then click Install.The Installing Dell
SupportAssist page is displayed briefly, and then the Installation Completed page is displayed.
5. Click Finish to exit the SupportAssist installer. The SupportAssist Login page opens in a web browser
window.
NOTE: If the system is a member of a domain, you must provide the user name in the [Domain
\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to
indicate the local domain. For example, .\Administrator.
10