Release Notes

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Dell SupportAssist Version 1.3 for Servers

Release Notes

This document describes the new features, enhancements, and known issues in Dell SupportAssist

Version 1.3 for Servers

Release type and definition

Dell SupportAssist Version 1.3 for Servers

Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively

identifying hardware issues in Dell devices.

When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support

and sends you an email notification. Data required for troubleshooting the issue is automatically collected

and sent securely to Dell Technical Support.

The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient

support experience. SupportAssist capability also includes proactive contact from Dell Technical Support

to help you resolve the issue.

You can access the documentation at Dell.com/ServiceabilityTools.

Version

Dell SupportAssist Version 1.3 for Servers

Release Date

June 2016

Previous Version

Dell SupportAssist Version 1.2 for Servers

Importance

OPTIONAL: Dell recommends the customer review specifics about the update to determine if it applies to

your system. The update contains changes that impact only certain configurations, or provides new

features that may/may not apply to your environment.

2016 - 06

Summary of content (13 pages)

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Dell SupportAssist Version 1.3 for Servers Release Notes This document describes the new features, enhancements, and known issues in Dell SupportAssist Version 1.3 for Servers Release type and definition Dell SupportAssist Version 1.3 for Servers Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues in Dell devices.
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What is supported? Dell SupportAssist Version 1.
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• Oracle Linux 6.x Supported Web Browsers • Internet Explorer 10 or 11 • Mozilla Firefox 31 or later What is new in this release • Display of support case status and source irrespective of the case creation method for Service Tags with a ProSupport or ProSupport Plus entitlement that are monitored by SupportAssist. • Ability to quickly view the support cases for a specific device. • Ability to test the support case creation capability.
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For example, if OMSA is not installed on a device, and you log on to the device and manually install the recommended version of OMSA, the status of the device is not updated automatically. Resolution: Select the device on the Device Inventory page and click Send System Information. The user interface displays the correct status.
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Resolution: Use the refresh button on the web browser to refresh the Device Inventory page. Issue 13: The collected system information may not have some data if the iDRAC does not respond as expected. [SCT-8991] Resolution: None Issue 14: Collection of system information is supported Dell's 12th generation servers running Windows Server 2008 SP2 and earlier, if the iDRAC USB NIC driver is not installed.
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Issue 23: Data collected from Dell's 13th generation of PowerEdge servers that are added in SupportAssist with the iDRAC IP address does not include the Removable Flash Media IDSDM card slot details. [SCT-10733] Resolution: None Issue 24: RAID Controller logs are not collected from a 12th or 13th generation of PowerEdge server that are added in SupportAssist with iDRAC IP address, if the server is running the power-on self-test (POST) while the collection is initiated.
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Issue 32: SupportAssist displays an Unable to install OMSA error message with an error code 3000_6. [SSA-5656] Resolution: Follow the resolution steps included in the error message and ensure that the credentials you have provided for the device are correct.
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Minimum requirements Software requirements Operating System NOTE: SupportAssist can be installed only on a 64-bit operating system. NOTE: SupportAssist can also be installed on a domain controller. NOTE: Installation of SupportAssist is not supported on Server Core. The server on which you want to install SupportAssist must be running one of the following operating systems.
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Table 1.
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Port Usage 9090 For opening SupportAssist from the local system 61616 For processing SupportAssist tasks The following table lists the ports that must be open on remote devices that you want to monitor using SupportAssist. Table 3.
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6. Type the Microsoft Windows operating system user name and password, and then click Log In. The Dell SupportAssist Setup Wizard is displayed. 7. Follow the instructions in the Dell SupportAssist Setup Wizard to complete the registration of SupportAssist. Installing SupportAssist on a Linux operating system To install SupportAssist on a Linux operating system: 1. Open the terminal window on the system running the Linux operating system. 2.
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• On Windows Server 2008 or Windows Small Business Sever 2011: Click Start-> Control Panel -> Programs and Features. The Uninstall or change a program window is displayed. 2. Select Dell SupportAssist and click Change. The Welcome to Dell SupportAssist Installer window is displayed. 3. Click Next. The Dell SupportAssist Maintenance window is displayed. 4. Select Remove, and click Next. The Feedback window is displayed. 5.
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For information about documentation support: 1. Go to dell.com/support/manuals. 2. In the Tell us about your Dell system section, under No, select Choose from a list of all Dell products and click Continue. 3. In the Select your product type section, click Software, Monitors, Electronics & Peripherals. 4. In the Choose your Dell Software, Monitors, Electronics & Peripherals section, click Software. 5. In the Choose your Dell Software section, click the required link from the following: 6.