Dell SupportAssist Version 1.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Introduction........................................................................................................... 5 Data categories......................................................................................................................................5 Accessing the Summary items..............................................................................................................6 Summary items............................................................................
Fibre Channel Controller(s)...........................................................................................................34 Accessing the Software items.............................................................................................................35 Software items.....................................................................................................................................35 Operating System.....................................................................
Introduction Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues in Dell devices. By default, SupportAssist collects system information periodically from each monitored device and sends the data securely to Dell. Typically, system information is collected as follows: • Periodically — At regular intervals, depending on the configured collection frequency.
Accessing the Summary items To access the Summary items: On the configuration viewer, click PowerEdge xxx → Summary. Summary items Summary Table 1.
Category Attribute name Total Installed Capacity Available To The OS Memory Array Count Memory Array Location Use Installed Capacity (MB) Maximum Capacity (MB) Slots Available Slots Used ECC Type Operating System OS Name Version Install Date BIOS Manufacturer Version Release Date Network Network Interface IPv4 Address IPv6 Address Subnet Mask MAC Address Default Gateway Controller ID Name State Firmware Version Driver Version Number of Connectors Rebuild Rate BGI Rate Check Consistency Rate Recon
Category Attribute name Abort Check Consistency On Error Allow Revertible Hot Spare And Replace Member Load Balance Auto Replace Member On Predictive Failure Cache Memory Size (MB) Patrol Read Mode Patrol Read State Patrol Read Iterations Number of Extenders Accessing the System items To access the System items: On the configuration viewer, click PowerEdge xxx → Server → System.
Category Sub category Attribute name System Service Tag System Manufacturer Contact Information System Manufacturer System Model Name System CPLD Version UEFI Boot Setting UEFI Boot Sequence UEFI PXE boot protocol Memory Setting System Memory Size System Memory Type System Memory Speed System Memory Voltage Video Memory System Memory Testing Memory Operating Mode Node Interleaving Processor Setting Logical Processor QPI Speed Virtualization Technology Adjacent Cache Line Prefetch Hardware Prefetcher
Category Sub category Attribute name Level Cache Number of Cores SATA Setting Embedded SATA Security Freeze Lock Write Cache Port Model Drive Type Capacity Boot Setting Boot Mode Boot Sequence Retry Integrated Device User Accessible USB Ports Internal USB Port Integrated Network Card Integrated Network Card Port Boot Protocol OS Watchdog Timer I/OAT DMA Engine Embedded Video Controller SR-IOV Global Enable Memory Mapped I/O above 4GB System Profile Setti
Category Sub category Attribute name Collaboration CPU Performance Control System Security Intel(R) AES-NI System Password Setup Password Password Status TPM Security TPM Activation TPM Status TPM Clear Intel(R) TXT AC Power Recovery AC Power Recovery Delay User Defined Delay (60s to 240s) UEFI Variable Access Miscellaneous Settings Asset Tag Keyboard NumLock Report Keyboard Errors F1/F2 Prompt on Error In-System Characterization Boot Option Setting Hard-Disk Drive Sequence Boot Sequence One Time B
Intrusion Table 3. Intrusion Category Sub category Intrusion Attribute name Probe Name State Status Hardware Performance Table 4. Hardware Performance Category Sub category Hardware Performance Attribute name Probe Name Status Cause Battery Table 5. Battery Category Sub category Battery Attribute name Probe Name Reading (Amp) Status Hardware Log Table 6.
Main Chassis Table 7.
Category Sub category Attribute name Connector Type Port Type Firmware Table 9. Firmware Category Sub category Firmware Attribute name Name Version Processor Table 10.
Category Sub category Attribute name Cache1 Location Cache1 Type Cache1 Level Cache1 Status Cache2 Size Cache2 Write Policy Cache2 Associativity Cache2 Error Correction Type Cache2 Location Cache2 Type Cache2 Level Cache2 Status Cache3 Size Cache3 Write Policy Cache3 Associativity Cache3 Error Correction Type Cache3 Location Cache3 Type Cache3 Level Cache3 Status CPU Detail > Virtualization Technology Technology Capable Enabled CPU Detail > Hyper Threading Technology Capable Enabled CPU Detail > Turb
Category Sub category Attribute name Enabled CPU Detail > Demand based Switching Technology Capable Enabled CPU Detail > No Execute Technology Capable Enabled Fan Table 11. Fan Category Sub category Fan Redundancy Fan Attribute name Redundancy Status Probe List Status Probe Name Reading Minimum Warning Threshold Maximum Warning Threshold Minimum Failure Threshold Maximum Failure Threshold Fan Redundancy Table 12.
Temperature Table 13. Temperature Category Sub category Temperature Attribute name Probe Name Reading (Amp) Minimum Failure Threshold Minimum Warning Threshold Maximum Failure Threshold Minimum Warning Threshold Status Voltage Table 14. Voltage Category Sub category Voltage Attribute name Probe Name Reading (Amp) Minimum Failure Threshold Maximum Failure Threshold Minimum Warning Threshold Maximum Warning Threshold Status Power Supply Table 15.
Category Sub category Attribute name Type Network(s) Table 16.
Category Sub category Attribute name Received Unicast Packets Received Multicast Packets Received Discarded Packets Received Error Packets Transmitted Bytes Transmitted Total Packets Transmitted Unicast Packets Transmitted Multicast Packets Transmitted Broadcast Packets Transmitted Discarded Packets Transmitted Error Packets Transmitted Collisions Transmitted Single Collision Frames Transmitted Multiple Collision Frames Transmitted Deferred Transmits Transmitted Late Collisions Transmitted Excessive Colli
Category Sub category Attribute name Transmitted Bad Frames Received Unknown Protocols Transmitted Queue Length TOE Enabled NparEP Enabled TOE Capable IPv4 Addresses Description IPv4 Address Subnet Mask IPv6 Addresses Description Prefix Length IPv6 Address IPv6 Address Name FRU Table 17.
Category Sub category Attribute name RAID.Integrated NIC.Slot RAID.Slot Remote Access Device Table 18.
Category Sub category Attribute name Channel Privilege Level Limit Serial Port Configuration Line Editing Echo Control Handshaking Control New Line Sequence Input New Line Sequence Serial Over LAN Configuration Channel Number Serial Over LAN Configuration Retry Count Retry Interval Character Accumulate Interval Character Send Threshold Minimum Privileges Required Baud Rate Front Panel Table 19.
Category Sub category Attribute name State Storage Size (MB) Slot Table 21. Slot Category Sub category Slot Attribute name ID Slot ID Type Slot Length Speed Category Hot Plug Capable Voltage Supply Shared Slot Card Bus Modem Ring Resume Zoom Video PC Card-16 Power Management Enable (PME#) Signal Adapter Data Bus Width Adapter Manufacturer Adapter Description Slot Tree Table 22.
Category Sub category Attribute name Device Identifier Slot Tree Child Table 23. Slot Tree Child Category Sub category Slot Tree Attribute name Device Name Bus Device Function Device Identifier Component Detail Table 24. Component Detail Category Sub category Slot Tree Attribute name Device Name Bus Device Function Device Identifier Power Management Table 25.
Category Sub category Attribute name Power Tracking Statistics Statistics (Energy Consumption) Statistics (System Peak Power) Statistics (System Peak Amperage) Measurement Start Time Measurement Finish Time Reading (Amp) Peak Time Power Inventory System Idle Power System Maximum Potential Power Power Budget Enable Power Capping Power Capping Memory Array Table 26.
Category Sub category Attribute name Failures Status Type Type Detail Auto Recovery Table 27. Auto Recovery Category Sub category Auto Recovery Attribute name Action On Hung Operating System System Reset Timer Accessing the Storage items To access the Storage items: On the configuration viewer, click PowerEdge xxx → Server → Storage.
Category Sub category Attribute name Check Consistency Rate Cache Memory Size (MB) Patrol Read Rate Patrol Read Iterations State Slot ID Abort Check Consistency On Error Allow Revertible Hot Spare And Replace Member Load Balance Auto Replace Member On Predictive Failure Persistent Hot Spare CacheCade Capable Encryption Capable Encryption Key Present Spin Down Unconfigured Drives Spin Down Hot Spares Spin Down Configured Drives Automatic Disk Power Saving (IdleC) Patrol Read Mode Time Interval For Spin Dow
Category Sub category Attribute name State Status Connector Firmware Version Service Tag Asset Tag Asset Name Target ID Split Bus Part Number Express Service Code SAS Address Enclosure Alarm Configuration Enclosure > Enclosure Fan Name Status Part Number State Speed Enclosure > Enclosure Temperature Status State Reading (Amp) Minimum Warning Threshold Maximum Warning Threshold Minimum Failure Threshold Maximum Failure Threshold ID Name Enclosure > Enclosure Power Supply Name Status Part Number Firmw
Category Sub category Attribute name State Enclosure > Enclosure EMM Name Status Part Number Firmware Version State Enclosure > Array Disks Connector Status Serial Number Name State Power Status Bus Protocol Failure Predicted Media Type Revision T10 PI (Protection Info) Capable Certified Encrypted Encryption Capable Capacity Used RAID Disk Space (Bytes) Available RAID Disk Space Hot Spare Progress Mirror Set ID Model Number Vendor Part Number Maximum Capable Speed SAS Address 29
Category Sub category Attribute name Negotiated Speed Product ID Manufactured Year Manufactured Week Manufactured Day Sector Size Device Name Virtual Disk(s) Name Progress T10 Protection Information Capable Size Layout State Status Device Name Bus Protocol Media Type Cache Policy Disk Cache Policy Read Policy Stripe Element Size Write Policy Virtual Disk(s) > Array Disk Extender Connector Status Serial Number Name State Power Status Bus Protocol Failure Predicted 30
Category Sub category Attribute name Media Type Revision T10 PI (Protection Info) Capable Certified Encrypted Encryption Capable Capacity Used RAID Disk Space (Bytes) Available RAID Disk Space Hot Spare Progress Mirror Set ID Model Number Vendor Part Number Maximum Capable Speed SAS Address Negotiated Speed Product ID Manufactured Year Manufactured Week Manufactured Day Sector Size Device Name ID Name Firmware Version Driver Version Storport Driver Version Number Of Connectors Rebuild Rate 31
Category Sub category Attribute name BGI Rate Reconstruct Rate Check Consistency Rate Cache Memory Size (MB) Patrol Read Rate Patrol Read Iterations State Slot ID Abort Check Consistency On Error Allow Revertible Hot Spare And Replace Member Load Balance Auto Replace Member On Predictive Failure Persistent Hot Spare CacheCade Capable Encryption Capable Encryption Key Present Spin Down Unconfigured Drives Spin Down Hot Spares Spin Down Configured Drives Automatic Disk Power Saving (IdleC) Patrol Read Mode
Category Sub category Attribute name Extender > Enclosure ID Name State PCIe SSD Extender Firmware Version Asset Name SATA Controller(s) Table 29.
Category Sub category Attribute name Asset Tag Fibre Channel Controller(s) Table 30.
Accessing the Software items To access the Software items: On the configuration viewer, click PowerEdge xxx → Server → Software. Software items Operating System Table 31.
Category Sub category Attribute name Caption Status Resource > Memory Range Range Device Status Resource > IO Range Address Range Device Status Resource > DMA Channel Status Device Component > iSCSI Detail(s) > iSCSI Session(s) Session ID Initiator Node Name Target Node Name Target Name IS ID Number of Connection TS ID Component > iSCSI Detail(s) > iSCSI Connection Data Connection Id Initiator Portal Target Portal CID Component > iSCSI Detail(s) > Session Device Data Device Type Device Number
Category Sub category Attribute name Device Target Name Legacy Device Name Device Instance Component > iSCSI Detail(s) > Portal Data Address And Socket Initiator Name Symbolic Name Port Number Component > Network Adapter Name Adapter Type Product Type Installed PNP Device ID Last Reset Index Service Name DNS Server IP DNS Domain Driver Path DHCP Enabled DHCP Server DHCP Lease Expires IPv4 Address IPv6 Address IP Subnet IP Enabled Default IP Gateway MAC Address DHCP Lease Obtained Component > Network
Category Sub category Attribute name Guarantees Sequencing Maximum Address Size Maximum Message Size Message Oriented Minimum Address Size Pseudo Stream Oriented Supports Broadcasting Supports Connect Data Supports Encryption Supports Expedited Data Supports Disconnect Data Supports Graceful Closing Supports Guaranteed Bandwidth Supports Multicasting Status Component > Storage Drive Name Description Compressed File System Size Free Space Volume Name Volume Serial Number Component > Storage Disk(s) Ind
Category Sub category Attribute name SCSI Logical Unit SCSI Port SCSI Target ID Sectors Per Track Size (GB) Total Cylinders Total Sectors Total Tracks Tracks per Cylinder Component > Storage Disk(s) > Storage Partition Partition Disk Index Partition Partition Size (MB) Partition Start Bootable Partition Partition Type Component > USB Name PNP Device ID Component > Problem Device Device Error Code PNP Device ID Component > Display(s) Program PNP Device ID Adapter Type Adapter Description Adapter RA
Category Sub category Attribute name Environment > Boot Pagefile Initial Maximum Current Environment > Service Display Name Service Name State Start Mode Service Type Service Path Error Control Start Name Environment > Process Name ID Memory Usage (K) VM Size (K) Paged Pool (K) NP Pool (K) Page Faults Priority Threads Handles Started Path IO Reads IO Writes GDI Objects User Objects IO Other Read bytes Write bytes Other bytes 40
Category Sub category Attribute name CPU Time Environment > Variable Variable Value User Name Full Name System Variable Environment > Driver Name Description Internal Name File Name Start Type Status Version Company Name Environment > Module Internal Name Version Size File Date Time Manufacturer Source Path Environment > Processes Memory Detail Paged (KB) Non-Paged (KB) Total Commit Charge (KB) Limit Commit (KB) Peak Commit (KB) Total Kernel (KB) System Cache (KB) Total Physical (KB) Available Phy
Category Sub category Attribute name Attribute Type Attribute Value Environment > Installed Application Name Version Install Location Install Source Install Date Publisher URL Information Logs > Application Log Type Source Date And Time Event ID Message Status Logs > System Log Type Source Date And Time Event ID Message Status OpenManage Common Storage Module Data Engine Hardware Application Programming Interface Remote Access Controller Managed Node Instrumentation Service Apache Tomcat Webserver
Category Sub category Attribute name Instrumentation Service Integration Layer Server Administrator Instrumentation files Inventory Collector Storage Management Server Administrator Common Framework Operating System Logging QLogic SNMP Agent Server Instrumentation SNMP Module Dell OpenManage Systems Management Software (64-Bit) Server Instrumentation WMI Module Internet Explorer svcVersion MkEnabled Build Version Windows Version Integrated Browser Auto Hide Security Risk Page Extensions Off Page Default
Category Sub category Attribute name x86AppPath Placeholder_Height Use_Async_DNS Start Page Local Page Search Page Delete_Temp_Files_On_Exit Enable_Disk_Cache DoNotTrack (Default) Path System Uptime Current System Uptime Total Availability Percentage Total Up Time Total Down Time Total Reboots Total Blue Screens System Uptime > Uptime Time Event Comment Accessing the Logs To access the logs: On the configuration viewer, click PowerEdge xxx → Server → Logs. Logs Logs Table 32.
Category Sub category Attribute name System Logs Unstructured Logs Boot Information Dell Update Packages iSCSI netstat OMSA installation OMSA logs RAID Controller Logs Remote Access Controller Windows evtx files Enclosure Logs OME logs Lifecycle Controller Logs 45
