Reference Guide

Supported hypervisors

Table 7. Hypervisors

Model Remote monitoring

and case creation

Automatic data

collection

ProSupport Plus

conguration reports

ProSupport Plus

recommendation

reports

ESX 4.0 U3 Yes* Yes — —

ESX 4.1 U3 Yes* Yes — —

ESXi 4.0 U3 Yes* Yes — —

ESXi 4.1 U3 Yes* Yes — —

ESXi 5.0 U3 Yes* Yes — —

ESXi 5.5 U3 Yes* Yes — —

ESXi 6.0 U3 Yes* Yes — —

ESXi 6.5 Yes* Yes — —

Citrix XenServer 6.0 No Yes — —

Citrix XenServer 6.2 Yes* Yes — —

Citrix XenServer 6.5 Yes* Yes — —

Citrix XenServer 7.0 No Yes — —

Microsoft Server 2008 SP2

Hyper-V

Yes Yes — —

Microsoft Server 2008 R2 SP1

Hyper-V

Yes Yes — —

Microsoft Server 2012 Hyper-V Yes Yes — —

Microsoft Server 2012 R2

Hyper-V

Yes Yes — —

Microsoft Server 2016 Hyper-V Yes Yes — —

* Remote monitoring and case creation are supported only if OMSA is installed and the SNMP settings are congured on the

hypervisor. SupportAssist does not support the installation of OMSA and conguration of SNMP settings on the hypervisor.

Therefore, you must manually download and install the supported version of OMSA and congure the SNMP settings on the

hypervisor.

OMSA version recommended for SupportAssist

For monitoring a device through the agent-based method, the Dell OpenManage Server Administrator (OMSA) agent must be

installed and running on the device. The following sections list the recommended version of OMSA that must be installed on a device

for agent-based monitoring. The recommended version of OMSA may vary depending on the generation of the server and the

operating system running on the server. SupportAssist supports the automatic download and installation of OMSA on the operating

systems listed in the following sections.

NOTE: OMSA is required only on devices that you want SupportAssist to monitor through the agent-based method.

Dell’s 12th and 13th generation of PowerEdge servers can be monitored through the agentless method that does not

require OMSA to be installed.