Reference Guide

Supported Dell PowerVault devices
Table 5. Dell PowerVault devices
Model Remote monitoring
And case creation
Automatic data
collection
ProSupport Plus
conguration reports
ProSupport Plus
recommendation
reports
NX200 Yes Yes Yes Yes
NX300 Yes Yes Yes Yes
NX1950 Yes Yes — —
NX3000 Yes Yes Yes Yes
DL2000 Yes Yes — —
DL2100 Yes Yes — —
DL2200 Yes Yes — —
NOTE: SupportAssist can also detect hardware issues with the following Direct Attached Storage devices, if the server
to which the storage device is attached is added (discovered) in SupportAssist: PowerVault MD1000, MD1120, MD1200,
MD1220, MD1400, and MD1420. If a critical hardware issue is detected by SupportAssist on an attached storage device, a
support case is created for the server to which the storage device is attached.
Supported Dell Datacenter Scalable Solutions
NOTE: Monitoring of Dell Datacenter Scalable Solutions is supported only if the devices are added in SupportAssist with
the iDRAC IP address.
Table 6. Dell Datacenter Scalable Solutions
Model Remote monitoring
And case creation
Automatic data
collection
ProSupport Plus
conguration reports
ProSupport Plus
recommendation
reports
DSS 1500 Yes Yes — —
DSS 1510 Yes Yes — —
DSS 2500 Yes Yes — —
Support for OEM devices
Dell OEM-ready devices (either re-branded or de-branded Dell hardware), when added, are classied under the re-branded name
and not the original Dell hardware name. All of the functionality available for Dell standard devices, such as alerts handling, automatic
case creation (when the support level has been validated at the time of the support incident as ProSupport or ProSupport Plus), and
ProSupport Plus reports are available for OEM-ready devices. OEM-ready devices are classied in the SupportAssist user interface
and ProSupport Plus reports under the re-branded name. For some OEM devices, the model name may be blank in the
SupportAssist user interface and ProSupport Plus reports.
Automatic case creation is supported through Dell Enterprise Technical Support and not available for other support case service
request management systems.
As with any system that is modied for custom solutions, it is recommended that all SupportAssist features are validated to ensure
proper operation with those modications.
NOTE: Dell OEM-ready version of the PowerEdge servers listed within this document are supported. OEM-ready
versions of Dell Storage and Networking devices are not supported at the time of publishing this document.
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