Reference Guide

Overview

Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues

in Dell servers. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends

you an email notication. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical

Support. The collected data helps Dell Technical Support to provide you an appropriate solution for resolving the issue. SupportAssist

capability also includes proactive contact from Dell Technical Support to help you resolve the issue.

Installing and using SupportAssist is voluntary, and results in improved support, products, and services designed to meet your needs.

NOTE: SupportAssist capabilities supported on a monitored Dell server may vary based on the Dell service contract. For

more information about the capabilities of SupportAssist, see SupportAssist capabilities available with Dell service

contracts.

This document provides information about the supported devices and minimum requirements for installing and using SupportAssist

for Servers.

Supported devices

Supported Dell PowerEdge servers

Table 1. Dell PowerEdge servers

Dell server

generation

Model Remote monitoring

and case creation

Automatic data

collection

ProSupport Plus

conguration reports

ProSupport Plus

recommendation

reports

9th 1900 Yes Yes Yes Yes

1950 Yes Yes Yes Yes

1955 Yes Yes Yes Yes

2900 Yes Yes Yes Yes

2950 Yes Yes Yes Yes

2970 Yes Yes Yes Yes

6950 Yes Yes Yes Yes

10th M600 Yes Yes Yes Yes

M605 Yes Yes Yes Yes

M805 Yes Yes Yes Yes

M905 Yes Yes Yes Yes

R200 Yes Yes Yes Yes

R300 Yes Yes Yes Yes

R805 Yes Yes Yes Yes

R900 Yes Yes Yes Yes

R905 Yes Yes Yes Yes

T100 Yes Yes Yes Yes