Reference Guide
Web browser requirements
To view the SupportAssist user interface, one of the following web browsers is required.
NOTE: Transport Layer Security (TLS) version 1.0 or later must be enabled on the web browser.
• Internet Explorer 10 or 11
• Mozilla Firefox 31 or later
NOTE: On supported Linux operating systems, SupportAssist can also be accessed using the native web browser version.
Network requirements
• Internet connection — standard GbE network.
• The server on which SupportAssist is installed must be able to communicate with the SupportAssist server hosted by Dell over
the HTTPS protocol.
• The local system (the server on which SupportAssist is installed) must be able to connect to the following destinations:
– https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server.
– https://is.us.dell.com/FUS/api/2.0/uploadle — the le upload server where the collected system information is uploaded.
– https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and receiving new
SupportAssist release information.
The following table lists the ports that must be open on the local system.
Table 11. Network port requirements on the local system
Port Usage
22 For adding the local system running a Linux operating system and for collecting system information
25 For SMTP communication (required for SupportAssist to send certain email notications through the SMTP
server utilized by your company)
80 For HTTP communication
135 For Windows Management Instrumentation (WMI) communication
162 For receiving alerts (SNMP traps) from remote devices
443 For Secure Socket Layer (SSL) communication, WS-Man communication, and verifying SupportAssist update
information
1311 For OMSA communication
2607 For opening SupportAssist securely (HTTPS) from a remote system
9090 For opening SupportAssist from the local system
61616 For processing SupportAssist tasks
The following table lists the ports that must be open on remote devices that you want to monitor using SupportAssist.
Table 12. Network port requirements on remote devices
Port Usage
22 For adding a remote device that is running a Linux operating system and to collect system information from the
device
135 For WMI communication
161 For forwarding alerts (SNMP traps) to the local system
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