Reference Guide
Minimum requirements for installing and using SupportAssist
You can install SupportAssist on any Dell PowerEdge server (9th to 13th generation) that meets the minimum requirements specied
in the following sections.
Hardware requirements
The following table provides a summary of the minimum hardware requirements on the server where you want to install
SupportAssist.
Table 10. Hardware requirements
Hardware For data collection only
from a single device
For monitoring and
data collection from up
to 20 devices
For monitoring and
data collection from up
to 100 devices
For monitoring and
data collection from up
to 300 devices
Processor 1 core 2 cores 4 cores 4 cores
Installed memory (RAM) 4 GB 4 GB 8 GB 8 GB
Hard drive (free space) 1 GB 4 GB 12 GB 32 GB
NOTE: For monitoring a large number of devices in your environment, Dell recommends that you install SupportAssist on
a dedicated server. Periodic collections (required for ProSupport Plus reporting) from a large number of devices may
result in a high processor or memory utilization on the monitoring server. The high resource utilization may aect other
applications that are running on the monitoring server, if the resources are shared with other applications.
Software requirements
• Operating System — The server on which you want to install SupportAssist must be running one of the following operating
systems.
NOTE: SupportAssist can be installed only on 64-bit operating systems.
NOTE: SupportAssist can also be installed on a domain controller.
– Windows operating systems:
* Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
* Windows Server 2008 SP2 Standard, Enterprise, and Datacenter
* Windows Server 2012 R2 Standard and Datacenter
* Windows Server 2012 Standard, Essentials, and Datacenter
* Small Business Server 2008 Essentials and Standard
* Small Business Server 2011 Essentials and Standard
– Linux operating systems:
* Red Hat Enterprise Linux 7.x
* Red Hat Enterprise Linux 6.x
* Red Hat Enterprise Linux 5.x
* CentOS 7.x
* CentOS 6.x
* Novell SUSE Linux Enterprise Server 12 SP1
* SUSE Linux Enterprise Server 12
* SUSE Linux Enterprise Server 11 SP4
* SUSE Linux Enterprise Server 10 SP4
* Oracle Linux 7.x
* Oracle Linux 6.x
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