Reference Guide

PowerEdge server

generation

Operating system running on the remote device Recommended OMSA

version

Red Hat Enterprise Linux 6.7 (64-bit) 8.3

Red Hat Enterprise Linux 6.5 (64-bit) 8.1

SUSE Linux Enterprise Server 11 SP3 (64-bit) 8.1

9th SUSE Linux Enterprise Server 11 SP3 (64-bit) 7.4

Red Hat Enterprise Linux 5.9 (32-bit and 64-bit) 7.4

Red Hat Enterprise Linux 6.5 (64-bit) 7.4

SUSE Linux Enterprise Server 10 SP3 (64-bit) 7.3

SUSE Linux Enterprise Server 10 SP4 (32-bit) 7.3

SUSE Linux Enterprise Server 10 SP4 (64-bit) 7.3

SUSE Linux Enterprise Server 11 SP1 (64-bit) 7.3

SUSE Linux Enterprise Server 11 SP2 (64-bit) 7.3

Red Hat Enterprise Linux 5.8 (32-bit and 64-bit) 7.3

Red Hat Enterprise Linux 6.3 (64-bit) 7.3

Red Hat Enterprise Linux 6.4 (64-bit) 7.3

Red Hat Enterprise Linux 6.2 (64-bit) 7.2

Red Hat Enterprise Linux 5.7 (32-bit and 64-bit) 7.0

Red Hat Enterprise Linux 6.1 (64-bit) 7.0

SUSE Linux Enterprise Server 10 SP3 (32-bit) 6.5

SUSE Linux Enterprise Server 11 SP1 (32-bit) 6.5

Red Hat Enterprise Linux 5.5 (32-bit and 64-bit) 6.5

NOTE: Automatic installation of OMSA through SupportAssist is not supported on devices running Citrix XenServer,

VMware ESX, and ESXi. To allow SupportAssist to detect hardware issues on these device, you must manually download

and install OMSA.

NOTE: Installation of OMSA is not supported on devices running CentOS, Oracle Virtual Machine, or Oracle Enterprise

Linux. SupportAssist will only collect and upload system information from these devices. SupportAssist will not detect

through agent-based monitoring, the hardware issues that may occur on these devices.

Supported operating systems on monitored devices

• Agent-based monitoring — For the list of operating systems supported on devices monitored through the agent-based method,

see the Windows and Linux operating systems listed in OMSA version recommended for SupportAssist.

• Agentless monitoring — In the agentless monitoring method, SupportAssist monitors the device through the Integrated Dell

Remote Access Controller (iDRAC) available on the device. SupportAssist does not have any dependency on the operating

system running on devices monitored through the agentless method.

NOTE: Agentless monitoring is supported only through iDRAC7 and iDRAC8 available on Dell’s 12th and 13th

generation of PowerEdge servers.