Dell SupportAssist Version 1.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Overview Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues in Dell servers. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical Support.
Dell server generation 11th 12th 4 Model Remote monitoring and case creation Automatic data collection ProSupport Plus configuration reports ProSupport Plus recommendation reports T105 Yes Yes Yes Yes T300 Yes Yes Yes Yes T605 Yes Yes Yes Yes M610 Yes Yes Yes Yes M610x Yes Yes Yes Yes M710 Yes Yes Yes Yes M710HD Yes Yes Yes Yes M910 Yes Yes Yes Yes M915 Yes Yes Yes Yes R210 Yes Yes Yes Yes R210II Yes Yes Yes Yes R310 Yes Yes Yes Yes R410
Dell server generation 13th Model Remote monitoring and case creation Automatic data collection ProSupport Plus configuration reports ProSupport Plus recommendation reports R320 Yes Yes Yes Yes R420 Yes Yes Yes Yes R520 Yes Yes Yes Yes R620 Yes Yes Yes Yes R720 Yes Yes Yes Yes R720xd Yes Yes Yes Yes R820 Yes Yes Yes Yes R920 Yes Yes Yes Yes T320 Yes Yes Yes Yes T420 Yes Yes Yes Yes T620 Yes Yes Yes Yes R230 Yes Yes Yes Yes R330 Yes Yes Ye
Supported Dell Remote Access Controllers Table 2. Dell Remote Access Controllers Model Remote monitoring and case creation Automatic data collection ProSupport Plus configuration reports ProSupport Plus recommendation reports iDRAC7 Yes Yes Yes Yes iDRAC8 Yes Yes Yes Yes Supported Dell web-scale converged appliances NOTE: Monitoring of Dell web-scale converged appliances is supported only if the appliances are added in SupportAssist with the iDRAC IP address. Table 3.
Supported Dell PowerVault devices Table 5.
Supported hypervisors Table 7. Hypervisors Model Remote monitoring and case creation Automatic data collection ProSupport Plus configuration reports ProSupport Plus recommendation reports ESX 4.0 U3 Yes* Yes — — ESX 4.1 U3 Yes* Yes — — ESXi 4.0 U3 Yes* Yes — — ESXi 4.1 U3 Yes* Yes — — ESXi 5.0 U3 Yes* Yes — — ESXi 5.5 U3 Yes* Yes — — ESXi 6.0 U3 Yes* Yes — — ESXi 6.5 Yes* Yes — — Citrix XenServer 6.0 No Yes — — Citrix XenServer 6.
NOTE: For information on the minimum requirements for installing OMSA on a device, see the “Installation Requirements” section in the appropriate OpenManage Server Administrator Installation Guide at Dell.com/ OpenManageManuals. Microsoft Windows Table 8. Windows operating system and recommended OMSA version PowerEdge server generation Operating system running on the remote device Recommended OMSA version 10th to 13th Microsoft Windows Server 2008 R2 SP1 (64-bit) Standard, Enterprise, and 8.
PowerEdge server generation 9th Operating system running on the remote device Recommended OMSA version Red Hat Enterprise Linux 6.7 (64-bit) 8.3 Red Hat Enterprise Linux 6.5 (64-bit) 8.1 SUSE Linux Enterprise Server 11 SP3 (64-bit) 8.1 SUSE Linux Enterprise Server 11 SP3 (64-bit) 7.4 Red Hat Enterprise Linux 5.9 (32-bit and 64-bit) 7.4 Red Hat Enterprise Linux 6.5 (64-bit) 7.4 SUSE Linux Enterprise Server 10 SP3 (64-bit) 7.3 SUSE Linux Enterprise Server 10 SP4 (32-bit) 7.
Minimum requirements for installing and using SupportAssist You can install SupportAssist on any Dell PowerEdge server (9th to 13th generation) that meets the minimum requirements specified in the following sections. Hardware requirements The following table provides a summary of the minimum hardware requirements on the server where you want to install SupportAssist. Table 10.
Web browser requirements To view the SupportAssist user interface, one of the following web browsers is required. NOTE: Transport Layer Security (TLS) version 1.0 or later must be enabled on the web browser. • Internet Explorer 10 or 11 • Mozilla Firefox 31 or later NOTE: On supported Linux operating systems, SupportAssist can also be accessed using the native web browser version. Network requirements • Internet connection — standard GbE network.
Port Usage 443 For Secure Socket Layer (SSL) communication and WS-Man communication 1311 For OMSA communication SupportAssist capabilities available with Dell service contracts The primary benefits of SupportAssist are available only for devices that have an active Dell ProSupport or Dell ProSupport Plus service contract. SupportAssist also detects potential hardware issues in devices that have a Dell Basic Hardware service contract.
failures is possible only when SupportAssist is configured to periodically collect and send system information from monitored devices to Dell. Related documents and resources In addition to this guide you can access the following guides available on the Dell Support website. Table 14. Related documents Document title Dell SupportAssist Version 1.3 for Servers Online Help Dell SupportAssist Version 1.3 for Servers User’s Guide Dell SupportAssist Version 1.
Video title How to access the videos Case Management Case Creation Test SupportAssist community You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information on the Dell SupportAssist community forum at Dell.com/SupportAssistGroup.
