Dell SupportAssist Version 1.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Introduction........................................................................................................... 5 Data categories......................................................................................................................................5 Accessing the Summary items..............................................................................................................6 Summary items............................................................................
Accessing the Software items.............................................................................................................38 Software items.................................................................................................................................... 38 Operating System..........................................................................................................................38 OpenManage.......................................................................
Introduction Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues in Dell devices. By default, SupportAssist collects system information periodically from each monitored device and sends the data securely to Dell. Typically, system information is collected as follows: • Periodically — At regular intervals, depending on the configured collection frequency.
Accessing the Summary items To access the Summary items: On the configuration viewer, click PowerEdge xxx → Summary. Summary items Summary Table 1.
Category Attribute name Total Installed Capacity Available To The OS Memory Array Count Memory Array Location Use Installed Capacity (MB) Maximum Capacity (MB) Slots Available Slots Used ECC Type Operating System OS Name Version Install Date BIOS Manufacturer Version Release Date Network Network Interface IPv4 Address IPv6 Address Subnet Mask MAC Address Default Gateway Controller ID Name State Firmware Version Driver Version Number of Connectors Rebuild Rate BGI Rate Check Consistency Rate Recon
Category Attribute name Abort Check Consistency On Error Allow Revertible Hot Spare And Replace Member Load Balance Auto Replace Member On Predictive Failure Cache Memory Size (MB) Patrol Read Mode Patrol Read State Patrol Read Iterations Number of Extenders Accessing the System items To access the System items: On the configuration viewer, click PowerEdge xxx → Server → System.
Category Sub category Attribute name Server Asset Tag Server Model Server Module Location Server Service Tag System Revision System Revision Name Additional Information DRAC or iDRAC Version Lifecycle Controller Version Modular Enclosure Information Product Description Version IP Address Chassis Service Tag Model IP Address Type IP Address Source Express Service Code Hardware Log Table 3.
Category Sub category Attribute name System Security Intel(R) AES-NI System Password Setup Password Password Status TPM Security TPM Information TPM Status TPM Command Intel(R) TXT AC Power Recovery AC Power Recovery Delay User Defined Delay (60s to 240s) UEFI Variable Access Secure Boot Secure Boot Policy Serial Communication External Serial Connector Serial Port Address Remote Terminal Type Redirection After Boot Failsafe Baud Rate Serial Communication SATA Setting Embedded SATA Security Freeze Lo
Category Sub category Attribute name Alternate RTID (Requestor Transaction ID) Setting Virtualization Technology Address Translation Service (ATS) Adjacent Cache Line Prefetch Hardware Prefetcher DCU Streamer Prefetcher DCU IP Prefetcher Execute Disable Logical Processor Idling Configurable TDP X2Apic Mode Dell Controlled Turbo Number of Cores per Processor Processor 64-bit Support Processor Core Speed Processor Bus Speed Brand Level Cache Number of Cores Family-Model-Stepping Memory Setti
Category Sub category Attribute name System Profile Setting Energy Efficient Turbo Memory Frequency System Profile CPU Power Management Memory Patrol Scrub Uncore Frequency Memory Refresh Rate Energy Efficient Policy Number of Turbo Boost Enabled Cores for Processor Turbo Boost C States C1E Collaboration CPU Performance Control Monitor/Mwait Miscellaneous Setting Asset Tag Keyboard NumLock F1/F2 Prompt on Error Load Legacy Video Option ROM In-System Characterization System Information Syste
Category Sub category Attribute name User Accessible USB Ports Internal USB Port Embedded NIC1 and NIC2 I/OAT DMA Engine OS Watchdog Timer Embedded Video Controller Current State of Embedded Video Controller SR-IOV Global Enable Memory Mapped I/O above 4GB Slot Disablement Slot Number Slot Number Slot Number Slot Number Slot Number Slot Number Slot Number Slot Number Boot Option Setting Hard-Disk Drive Sequence Boot Sequence Boot Setting Hard-Disk Failover Boot Mode Boot Sequence Retry UEFI Boot Se
Battery Table 5. Battery Category Sub category Battery Attribute name Probe Name Reading (Amp) Status Processor(s) Table 6.
Category Sub category Attribute name Cache1 Level Cache1 Status Cache2 Size Cache2 Write Policy Cache2 Associativity Cache2 Error Correction Type Cache2 Location Cache2 Type Cache2 Level Cache2 Status Cache3 Size Cache3 Write Policy Cache3 Associativity Cache3 Error Correction Type Cache3 Location Cache3 Type Cache3 Level Cache3 Status Processor(s) > CPU Detail > Support 64bit Technology Capable Enabled Processor(s) > CPU Detail > HyperThreading Technology Capable Enabled Processor(s) > CPU Detail >
Category Sub category Attribute name Processor(s) > CPU Detail > No Execute Technology Capable Enabled Processor(s) > CPU Detail > Turbo Mode Technology Capable Enabled Fan Table 7. Fan Category Sub category Fan Attribute name Probe Name Reading (Amp) Minimum Warning Threshold Maximum Warning Threshold Minimum Failure Threshold Maximum Failure Threshold Status Fan Redundancy Table 8. Fan Redundancy Category Sub category Fan Redundancy Attribute name Redundancy Status Firmware Table 9.
Component Detail Table 10. Component Detail Category Sub category Component Detail Attribute name Component ID Description Component Type Software Version Hardware Device ID Hardware Vendor ID Hardware Sub-Device ID Hardware Sub-Vendor ID Front Panel Table 11. Front Panel Category Sub category Front Panel Attribute name Power Button NMI Button LCD Information Front Panel LCD Security Access Enable Remote Indication LCD Line Information LCD Line 1 Service Tag FRU Table 12.
Intrusion Table 13. Intrusion Category Sub category Intrusion Attribute name Probe Name State Status Memory Array Table 14.
Network(s) Table 15.
Category Sub category Attribute name Received Broadcast Packets Received Discarded Packets Received Error Packets Transmitted Bytes Transmitted Total Packets Transmitted Unicast Packets Transmitted Multicast Packets Transmitted Broadcast Packets Transmitted Discarded Packets Transmitted Error Packets Transmitted Collisions Transmitted Single Collision Frames Transmitted Multiple Collision Frames Transmitted Deferred Transmits Transmitted Late Collisions Transmitted Excessive Collisions Transmitted Carrier
Category Sub category Attribute name Transmitted Bad Frames Received Unknown Protocols Transmitted Queue Length TOE Enabled NparEP Enabled TOE Capable IPv4 Addresses Description IPv4 Address Subnet Mask IPv6 Addresses Description Prefix Length IPv6 Address IPv6 Address Name Name Network Team Interface(s) Link Status Interface Name Description Vendor Slot Name Driver Name Driver Version Driver Image Path Current MAC Address Team Name Maximum Transmission Unit Speed Default Gateway Received Good Frame
Category Sub category Attribute name Received Frames Too Long Received Bytes Received Total Packets Received Unicast Packets Received Multicast Packets Received Broadcast Packets Received Discarded Packets Received Error Packets Transmitted Bytes Transmitted Total Packets Transmitted Unicast Packets Transmitted Multicast Packets Transmitted Broadcast Packets Transmitted Discarded Packets Transmitted Error Packets Team Interface Transmitted Collisions Transmitted Single Collision Frames Transmitted Multipl
Category Sub category Attribute name Prefix Length IPv6 Address Name Administrative Status Operational Status Type Connection Status Team Type DHCP Server Default IPv6 Gateway DHCPv6 Server Interface Description Transmitted Good Frames Transmitted Bad Frames Received Unknown Protocols Transmitted Queue Length Redundancy Status Port Table 16. Port Category Sub category Port Attribute name External Name Base I/O Addr IRQ Level Maximum Speed Connector Type Port Type Power Supply Table 17.
Category Sub category Attribute name Rated Input Wattage Maximum Output Wattage Firmware Version Online Status Status Type Power Supply Redundancy Table 18. Power Supply Redundancy Category Sub category Power Supply Redundancy Attribute name Redundancy Status Remote Access Device Table 19.
Category Sub category Attribute name Remote Access Device > NIC Configuration Channel Number Primary Network Failover Network Remote Access Device > Serial Port Configuration Channel Number Connection Mode Setting Baud Rate Flow Control Channel Privilege Level Limit Serial Port Configuration Line Editing Delete Control Echo Control Handshaking Control New Line Sequence Input New Line Sequence Remote Access Device > Serial Over LAN Configuration Channel Number Baud Rate Minimum privileges required Se
Category Sub category Attribute name User Name LAN User Privilege Serial Over LAN Payload Serial Port User Privilege DRAC User Privilege Removable Flash Media Table 20. Removable Flash Media Category Sub category Removable Flash Media Attribute name Type Connector Name Available Size (MB) State Storage Size (MB) Slot Table 21.
Category Sub category Attribute name Power Management Enable (PME#) Signal Adapter Data Bus Width Adapter Manufacturer Adapter Description Temperature Table 22. Temperature Category Sub category Temperature Attribute name Probe Name Reading (Amp) Minimum Failure Threshold Minimum Warning Threshold Maximum Failure Threshold Maximum Warning Threshold Status Voltage Table 23.
Auto Recovery Table 24. Auto Recovery Category Sub category Auto Recovery Attribute name Action on hung Operating System System Reset Timer Hardware Performance Table 25. Hardware Performance Category Sub category Hardware Performance Attribute name Probe Name Status Cause Power Management Table 26.
Category Sub category Attribute name Reading (Amp) Peak Time Power Inventory System Idle Power System Maximum Potential Power Power Budget Enable Power Capping Power Capping Accessing the Storage items To access the Storage items: On the configuration viewer, click PowerEdge xxx → Server → Storage.
Category Sub category Attribute name State Slot ID Abort Check Consistency On Error Allow Revertible Hot Spare And Replace Member Load Balance Auto Replace Member On Predictive Failure Persistent Hot Spare CacheCade Capable Encryption Capable Encryption Key Present Spin Down Unconfigured Drives Spin Down Hot Spares Spin Down Configured Drives Automatic Disk Power Saving (IdleC) Patrol Read Mode Time Interval For Spin Down (Minutes) Alarm State T10 Protection Information Capable Patrol Read State Encryptio
Category Sub category Attribute name Maximum Learn Delay Name Learn State Learn Mode Predicted Capacity Status Connector(s) Name State Connector Type Status Connector(s) > Enclosure(s) ID Name State Connector Firmware Version Service Tag Asset Tag Asset Name Target ID Split Bus Part Number Express Service Code SAS Address Enclosure Alarm Configuration Status Connector(s) > Enclosure(s) > Array Disks Status Connector Serial Number Name State Power Status Bus Protocol 31
Category Sub category Attribute name Failure Predicted Media Type Revision T10 PI (Protection Info) Capable Certified Encrypted Encryption Capable Capacity Used RAID Disk Space (Bytes) Available RAID Disk Space Hot Spare Mirror Set ID Progress Model Number Vendor Part Number Maximum Capable Speed SAS Address Negotiated Speed Product ID Manufactured Year Manufactured Week Manufactured Day Sector Size Device Name Connector(s) > Enclosure(s) > Enclosure EMM Status Firmware Version Part Number Name State 3
Category Sub category Attribute name Connector(s) > Enclosure(s) > Enclosure Power Supply Status Firmware Version Part Number Name State Connector(s) > Enclosure(s) > Enclosure Fan Status Name State Speed Part Number Controller(s) > Virtual Disk(s) Name Encrypted Progress T10 Protection Information Capable Size Layout State Status Device Name Bus Protocol Media Type Cache Policy Disk Cache Policy Read Policy Stripe Element Size Write Policy Hot Spare Policy violated Controller(s) > Virtual Disk(s)
Category Sub category Attribute name Name State Power Status Bus Protocol Failure Predicted Media Type Revision T10 PI (Protection Info) Capable Certified Encrypted Encryption Capable Capacity Used RAID Disk Space (Bytes) Available RAID Disk Space Hot Spare Progress Mirror Set ID Model Number Vendor Part Number Maximum Capable Speed SAS Address Negotiated Speed Product ID Manufactured Year Manufactured Week Manufactured Day Sector Size Device Name Connector(s) > Tape device > Tape Drive Characteristics
Category Sub category Attribute name Firmware Device Descriptor Device Location Parent Location Manufacturer Serial Number Model Number Asset Tag POWER_ON NUMBER_OF_DRIVE_CLEAN DRIVE_LOADS PICO TLSC LMTP IMLLMMH POHFREE TTLSC OTCO MMH TSLSC PCIe-SSD ID Name State Number of Extenders PCIe-SSD Extender(s) Status Name State PCIe-SSD Extender(s) > Enclosure Name Firmware Version Asset Name State 35
Category Sub category Attribute name PCIe SSD Extender ID PCIe-SSD Extender(s) > Enclosure > Array Disks Status Serial Number Name State Bus Protocol Media Type Revision Capacity Model Number Remaining Rated Write Endurance Vendor Maximum Capable Speed Negotiated Speed Product ID PCIe Maximum Link Width PCIe Negotiated Link Width Device Name Device Protocol Driver Version SATA Controller(s) Table 28.
Category Sub category Attribute name Serial Number Model Number Device Descriptor Asset Tag Status Channel(s) Name Device Location Manufacturer Connector Type Status Optical Device Name Status Firmware Version Device Descriptor Description Device Location Parent Location Manufacturer Serial Number Model Number Asset Tag Fibre Channel Controller(s) Table 29.
Category Sub category Attribute name Serial Number Vendor Code Type Fibre Channel HBA port Port Number Port WWN Port OS Name Port Type Port Speed Port Supported Speed Port State Port FCID Accessing the Software items To access the Software items: On the configuration viewer, click PowerEdge xxx → Server → Software. Software items Operating System Table 30.
Category Sub category Attribute name Component > Software Storage Connection ID > iSCSI Detail(s) > iSCSI Session(s) Initiator Portal > Session Connection Data Target Portal CID Component > Software Storage Device Type > iSCSI Detail(s) > iSCSI Session(s) Device Number > Session Device Data Storage Device Type Partition Number Friendly Name Device Description Reported Mappings Location Initiator Name Targent Name Device Interface Name Device Instance Legacy Device Name Component > Software Storage > iSCS
Category Sub category Attribute name Interrupts Per CPU Type Resource > IO Range Address Range Device Status Component > Display(s) Files ServerFlags Module InputDevice Monitor Modes Screen Device ServerLayout DRI Component > Network(s) > Network Adapter Adapter Name MAC Address IPv4 Address Broadcast Subnet Mask Default Gateway IPv6 Address Scope Status Characteristics MTU Metric Memory Interrupt RX Packets RX Errors RX Dropped 40
Category Sub category Attribute name RX Overruns RX Frame TX Packets TX Errors TX Dropped TX Overruns TX Carrier Collisions Tx Queue Length RX bytes TX bytes int6 IP Address int IP Address Component > Network(s) > Network Host IP Address Host Name Value Component > Network(s) > Network DNS Config Name Server Search Value Component > Software Storage > Memory Usage Memory Total Memory Free Memory Available Buffers Cached Memory Shared Swap Total Swap Cached Swap Free Component > Software Storage > D
Category Sub category Attribute name Available Use Mounted On Component > Software Storage > Procscsi Channel Host ID LUN Vendor Model Rev Type ANSI SCSI Revision Component > Startup > Boot Menu List title root kernel module hiddenmenu default timeout splashimage rootnoverify chainloader Component > Startup Boot List Rights Number Owner User FileDate Process Component > Startup > Boot GRUB List Inode Permissions Number of Links 42
Category Sub category Attribute name Owner Name Owner Group Size Process Date Of Modification Rights Number Owner User FileDate Process default=0 Value Component > Startup > Boot List Inode Rights Number Owner User Size File Date Process Component > Startup > Device Map List Name Component > Display(s) > Server Layout Name Value Value Identifier Screen Component > Display(s) > Files Name Module Path Value Font Path 43
Category Sub category Attribute name Component > Display(s) > Module Name Component > Display(s) > Input Device Name Value Value Identifier Component > Display(s) > Monitor Name Identifier Value Vendor Name Chassis Model Component > Display(s) > Device Name Identifier Value Driver BusID Component > USB Controller(s) Controller Information Serial Number Component > USB Controller(s) > USB Root Hub(s) > USB Bus Device ID Device Class Device Sub Class Device Protocol Manufacturer Product Serial V
Category Sub category Attribute name bcdUSB bDeviceClass bDeviceSubClass bDeviceProtocol bMaxPacketSize0 idVendor idProduct bcdDevice iManufacturer iProduct iSerial bNumConfigurations Configuration bLength bDescriptorType wTotalLength bNumInterfaces bConfigurationValue iConfiguration bmAttributes Self Remote MaxPower Interface bLength bDescriptorType bInterfaceNumber bAlternateSetting bNumEndpoints bInterfaceClass bInterfaceSubClass 45
Category Sub category Attribute name bInterfaceProtocol iInterface Endpoint bLength bDescriptorType bEndpointAddress bmAttributes Transfer Synch Usage wMaxPacketSize bInterval Hub bLength bDescriptorType nNbrPorts wHubCharacteristic No Per-port bPwrOn2PwrGood bHubContrCurrent DeviceRemovable PortPwrCtrlMask Hub Port Port Device Self Remote Environment Variable Variable Value 46
Category Sub category Attribute name Environment > Environment Variable Variable Environment > Drivers > Drivers Loaded Module Internal Name Variable Value Module Size Use Count Dependant Modules Status Environment > Drivers > Drivers Name Module Path Environment > Process Command PID CPU Memory RSS VSZ Time Start STAT User TTY Environment > Installed Application Name Publisher Summary Size Install date URL Information Description Environment > Service Service State 47
OpenManage Table 31.
Category Sub category Attribute name StoreLib package for storage management Storage Management SNMP component OSLogging control Instrumentation Services Data Engine SNMP Monolithic Server Virtual Media CLI Utils iDRAC6 Command Interface Server Administrator XML Support SDK RAC Command Interface Server Administrator XML Support SDK RAC Command Interface Integrated Tunnel Provider Server Administrator Install Core System Utilities Package/Libsysfs for LSI storage libraries Modular Server Virtual Media CLI
Accessing the Logs To access the logs: On the configuration viewer, click PowerEdge xxx → Server → Logs. Logs Logs for Linux Table 32. Linux Category Sub category Attribute name Logs Structured Logs Hardware logs Unstructured Logs Server Update Utility Dell Update Packages netstat OMSA installation OMSA logs RAID Controller Logs Remote Access Controller Logs for ESXi Table 33.
Logs for iDRAC Table 34.
