Users Guide

Installing And Setting Up Dell SupportAssist
The following sections provide information about installing and setting up Dell SupportAssist.
Topics:
• Prerequisites
• Management Packs Required For SupportAssist
• Minimum Requirements For Installing SupportAssist
• Downloading The Installation Package
• Installing Dell SupportAssist
• Setting Up SupportAssist
• Verifying The Installation
Prerequisites
The following are the prerequisites for installing and using SupportAssist:
● Dell PowerEdge servers running:
○ Microsoft System Center Operations Manager 2012 R2
○ Microsoft System Center Operations Manager 2012 SP1
○ Microsoft System Center Operations Manager 2007 R2 root management server (RMS), management server, or
operations console
● Dell Server Management Pack Suite Version 5.0.1, 5.1, or 6.0 For Microsoft System Center Operations Manager And System
Center Essentials
● Familiarity with Operations Manager 2012 R2, 2012 SP1, or 2007 R2 installation, configuration, and operation
For more information about installing, configuring, and using Dell Server Management Pack Suite For Microsoft System Center
Operations Manager And System Center Essentials, see the following documents:
● Dell Server Management Pack Suite For Microsoft System Center Operations Manager And System Center Essentials
Installation Guide
● Dell Server Management Pack Suite For Microsoft System Center Operations Manager And System Center Essentials
User's Guide
To access the documents, go to Dell.com/OpenManageManuals and click Server Management Pack Versions for
Microsoft System Center Operations Manager.
Related tasks
Installing Dell SupportAssist on page 9
Setting Up SupportAssist on page 11
Management Packs Required For SupportAssist
The following table lists the Dell Server Management Pack Suite Version 5.0.1, 5.1, or 6.0 management packs required for
SupportAssist to monitor supported Dell PowerEdge servers and iDRAC.
Devices to be
monitored
Monitoring Feature Required Management Packs
Dell’s 9th generation
to 13th generation of
PowerEdge servers
Servers and Rack Workstations Agent-based
Monitoring
● Dell Base Hardware Library
● Dell Server Model
● Dell Server Operations Library
2
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