Users Guide

Default System Log Collection Schedule.....................................................................................................................27
Enabling Or Disabling The Scheduling Of System Log Collection......................................................................... 27
Disabling The Scheduling Of System Log Collection For A Specific Device Type............................................ 28
Ensuring Successful Communication Between The SupportAssist Application And The SupportAssist
Server...............................................................................................................................................................................28
Verifying The Server Certificate..............................................................................................................................29
Setting SupportAssist To Maintenance Mode........................................................................................................... 29
Viewing The Case List......................................................................................................................................................29
Filtering The Case List Data By Column Name And Keyword.......................................................................... 30
Sorting The Case List Data By Column Name......................................................................................................30
Returning The Case List Data To The Default Sorting.......................................................................................30
Setting The Number Of Cases Displayed Per Page............................................................................................ 30
Viewing The Device Inventory........................................................................................................................................ 31
Filtering The Device Inventory Data By Column Name And Keyword.............................................................31
Sorting The Device Inventory Data By Column Name........................................................................................ 31
Returning The Device Inventory Data To The Default Sorting......................................................................... 31
Setting The Number Of Devices Displayed Per Page.........................................................................................32
Refreshing The Case List Or Device Inventory Display Data..................................................................................32
Viewing And Updating The Contact Information.......................................................................................................32
Configuring Email Notification Settings.......................................................................................................................33
Accessing And Viewing The System Log Collection................................................................................................. 33
Viewing Dell SupportAssist Product Information.......................................................................................................34
Viewing Support Information..........................................................................................................................................34
Accessing And Viewing The Logs..................................................................................................................................34
Accessing The Context-Sensitive Help........................................................................................................................35
Chapter 5: Uninstalling Dell SupportAssist.................................................................................. 36
Chapter 6: Troubleshooting......................................................................................................... 37
Installing Dell SupportAssist............................................................................................................................................37
Launching Dell SupportAssist......................................................................................................................................... 37
Service Tag Warnings.......................................................................................................................................................37
Service Contract................................................................................................................................................................37
Service Contract Warning......................................................................................................................................... 38
Service Contract Type Is Unknown........................................................................................................................ 38
Collection Failure............................................................................................................................................................... 38
Collection Failed To Upload............................................................................................................................................ 38
Services............................................................................................................................................................................... 38
Security................................................................................................................................................................................39
Verifying the installation of the root certificate........................................................................................................ 39
Installing Root Certificates..............................................................................................................................................40
Chapter 7: Related Documents And Resources............................................................................. 41
Accessing documents from Dell support site.............................................................................................................. 41
Contacting Dell...................................................................................................................................................................42
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Contents