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Support case information is automatically available for Operations Manager-managed Dell PowerEdge servers with valid Service
Tags, when SupportAssist connects to the Dell support case and service contract databases over the Internet.
NOTE: If you do not have Internet access, case information is not populated. It is downloaded and displayed when you next
connect to the Internet and open the Case List report.
Once SupportAssist has completed its open support cases update, the Case List displays the current cases.
Related references
Case List on page 12
Filtering The Case List Data By Column Name And Keyword
To filter the case list display data by column name and keyword:
1. Select the column name from the Filter By: list.
2. If you are searching for Case Status, Progress, Device Type, or Service Contract, select the search criteria from the
search list.
3. If you are searching for Case Number, Date Opened, Case Title, or Service Tag, type the search keyword in the search
text field.
4. Click Apply Filters.
The report refreshes to display the data according to your criteria. If there are no matches, the following message is
displayed:
No support cases found. Please review your search criteria and try again.
5. To clear the search criteria and try again, click Clear Filters.
The report refreshes to display the default content.
6. Repeat step 1 through step 4.
The report refreshes to display the data according to your criteria.
Related references
Case List on page 12
Sorting The Case List Data By Column Name
To sort the case list display data by column name, click any column header. The report refreshes to display the data in an
ascending or descending order of the column header you clicked.
Related references
Case List on page 12
Returning The Case List Data To The Default Sorting
To return to the default Case List view (Date Opened, in descending order), click the Cases tab.
The report refreshes to the default sorting criteria. Any new cases or updates to the current cases appear in the report. Cases
that are closed since the last refresh no longer appear.
Related references
Case List on page 12
Setting The Number Of Cases Displayed Per Page
To change the total number of rows displayed in a page, select the number of cases to display from the Display Cases: list. You
can choose from:
30
Using Dell SupportAssist