Users Guide

Chapter 1: Overview...................................................................................................................... 5
Key Features.........................................................................................................................................................................5
Features Supported With Dell Service Contracts....................................................................................................... 5
Case Data Handling.............................................................................................................................................................6
Event Storm Handling........................................................................................................................................................ 6
Data Collected .....................................................................................................................................................................6
Chapter 2: Installing And Setting Up Dell SupportAssist................................................................7
Prerequisites......................................................................................................................................................................... 7
Management Packs Required For SupportAssist.........................................................................................................7
Minimum Requirements For Installing SupportAssist................................................................................................. 8
Software Requirements............................................................................................................................................... 8
Hardware Requirements...............................................................................................................................................9
Network Requirements.................................................................................................................................................9
Downloading The Installation Package........................................................................................................................... 9
Installing Dell SupportAssist.............................................................................................................................................. 9
Setting Up SupportAssist................................................................................................................................................. 11
Verifying The Installation...................................................................................................................................................11
Chapter 3: Dell SupportAssist Interface....................................................................................... 12
Case List...............................................................................................................................................................................12
Device Inventory................................................................................................................................................................ 14
Settings................................................................................................................................................................................ 14
System Logs.................................................................................................................................................................. 15
Proxy Settings...............................................................................................................................................................16
Remote Connection.....................................................................................................................................................16
Preferences....................................................................................................................................................................17
Contact Information.................................................................................................................................................... 18
Connectivity Test...............................................................................................................................................................18
Chapter 4: Using Dell SupportAssist............................................................................................ 19
Launching Dell SupportAssist..........................................................................................................................................19
Configuring Proxy Server Settings............................................................................................................................... 20
Configuring The Default Device Type Credentials.................................................................................................... 20
Confirming Connectivity Through The Proxy Server................................................................................................ 21
Configuring A Remote Connection................................................................................................................................ 21
Confirming Email Connectivity....................................................................................................................................... 22
Filtering The System Log Collection.............................................................................................................................22
Editing Device Credentials.............................................................................................................................................. 23
Enabling Or Disabling The Automatic Collection Of System Logs.........................................................................24
Resetting The Device-Specific Credentials To The Default Device Type Credentials..................................... 24
Overwriting The Device-Specific Credentials With The Default Device Type Credentials.............................25
Sending The System Logs Manually............................................................................................................................. 26
Scheduling The System Log Collection........................................................................................................................26
Contents
Contents 3