Users Guide

Using Dell SupportAssist

The following sections provide information about configuring and using Dell SupportAssist.

Topics:

• Launching Dell SupportAssist

• Configuring Proxy Server Settings

• Configuring The Default Device Type Credentials

• Confirming Connectivity Through The Proxy Server

• Configuring A Remote Connection

• Confirming Email Connectivity

• Filtering The System Log Collection

• Editing Device Credentials

• Enabling Or Disabling The Automatic Collection Of System Logs

• Resetting The Device-Specific Credentials To The Default Device Type Credentials

• Overwriting The Device-Specific Credentials With The Default Device Type Credentials

• Sending The System Logs Manually

• Scheduling The System Log Collection

• Default System Log Collection Schedule

• Enabling Or Disabling The Scheduling Of System Log Collection

• Disabling The Scheduling Of System Log Collection For A Specific Device Type

• Ensuring Successful Communication Between The SupportAssist Application And The SupportAssist Server

• Setting SupportAssist To Maintenance Mode

• Viewing The Case List

• Viewing The Device Inventory

• Refreshing The Case List Or Device Inventory Display Data

• Viewing And Updating The Contact Information

• Configuring Email Notification Settings

• Accessing And Viewing The System Log Collection

• Viewing Dell SupportAssist Product Information

• Viewing Support Information

• Accessing And Viewing The Logs

• Accessing The Context-Sensitive Help

Launching Dell SupportAssist

To launch SupportAssist:

1. On the management server running Operations Manager:

● Double-click the Dell SupportAssist desktop icon.

● Click Start→ All Programs→ Dell→ Dell SupportAssist→ Dell SupportAssist.

The Windows Security dialog box may be displayed.

2. If the Windows Security dialog box is displayed, type the User name and Password, and then click OK.

The SupportAssist dashboard opens in a web browser, and may display the First-Time Setup dialog box.

Using Dell SupportAssist 19