Users Guide

Contact Information
The Contact Information page enables you to view and edit the primary and secondary contact information. The following
table provides information about the items displayed in the Contact Information page.
Field Description
Company Information Enables you to view or edit the company name.
Primary Select this option to view the primary contact information.
Secondary Select this option to view the secondary contact
information.
First Name Enables you to view or edit the first name of the primary or
secondary contact.
Last Name Enables you to view or edit the last name of the primary or
secondary contact.
Phone Number Enables you to view or edit the phone number of the
primary or secondary contact.
Alternate Phone Number Enables you to view or edit the alternate phone number of
the primary or secondary contact.
Email Address Enables you to view or edit the email address of the primary
or secondary contact.
Related references
Settings on page 14
Related tasks
Viewing And Updating The Contact Information on page 32
Connectivity Test
The Connectivity Test page enables you to test the inbound and outbound connectivity status of SupportAssist, in order to
ensure that you can receive the most current case and device updates. For example, you may want to check the connectivity
status following a network outage, a router or firewall configuration, or change made to the email address of the primary user.
When you perform the connectivity test, SupportAssist receives the connectivity test request, and sends a sample email with
the connectivity status and a reminder to configure your devices for monitoring.
Related references
Dell SupportAssist Interface on page 12
Related tasks
Confirming Email Connectivity on page 22
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Dell SupportAssist Interface