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Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Microsoft System Center Operations Manager
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Field Description
Confirm Password Enables you to retype the password provided in the
Password field in a masked format.
Related references
Settings on page 14
Related tasks
Configuring A Remote Connection on page 21
Preferences
The Preferences page enables you to configure Email Settings, Support Collection, and Maintenance Mode. The following
table provides information about the options displayed under Email Settings.
Field Description
Receive email notification when a new support case is
opened
Select this option to receive an email notification when a new
support case is opened.
Preferred email Language Enables you to select the preferred language for email
notifications.
The following table provides information about the options displayed under Support Collection.
Field
Description
Automatically start a log collection when a new support
case is generated
Select this option to automatically start a system log
collection when a new support case is generated.
Enable system log collection scheduling Select this option to enable scheduling of the system log
collection. To schedule the system log collection, configure
the System Log Collection Schedule in the System Logs
tab.
Send network identification information to Dell Select this option to allow sending network identification
information to Dell.
The following table provides information about the option displayed under Maintenance Mode.
Field
Description
Temporarily suspend case generation activity (e.g., for
purposes of downtime, external troubleshooting, etc.)
Select this option to set SupportAssist in maintenance mode.
While in maintenance mode, no new support cases are
opened.
Related references
Settings on page 14
Related tasks
Configuring Email Notification Settings on page 33
Enabling Or Disabling The Automatic Collection Of System Logs on page 24
Enabling Or Disabling The Scheduling Of System Log Collection on page 27
Filtering The System Log Collection on page 22
Setting SupportAssist To Maintenance Mode on page 29
Dell SupportAssist Interface
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