Users Guide

Column Description
● In Progress — The case is currently being worked by Dell technical support.
● Customer Deferred — Dell technical support has deferred the case at the customer’s request.
● Submitted — SupportAssist has submitted the case.
● No Case — No case exists for this device.
● Reopened — The case was previously closed, and has been reopened.
Case Number The numeric identifier assigned to the support case.
Case Title The case name, which identifies the following:
● Case generation method
● Dell service contract type
● Case disposition type
● Device model
● Device operating system
● Alert ID, if available
● Alert description, if available
Collection Status The current support case progress status. The progress status may be:
● Collection Tools Not Supported — This device does not support SupportAssist’s collection
tools.
● Collection Scheduled — Collection tool is scheduled to be run on this device.
● In Progress — Collection tool has been invoked on this device.
● Failed to Start — Collection tool failed to start on this device.
● Failed to Run — Collection tool started, but failed to run on this device.
● Collection Uploaded — Collection information has been uploaded to Dell.
● Collection Failed to Upload — Collection information was not successfully uploaded to Dell.
Service Contract The Dell service contract level under which the device is covered. The service contract column may
display:
● Unknown — SupportAssist cannot determine the service contract.
● Invalid Service Tag — The service tag of the device is invalid. See Service Tag Warnings.
● No Service Contract — This device is not covered under a Dell service contract.
● Expired Service Contract — The service contract of the device has expired.
● Basic Support — This device is covered under a Dell Basic Hardware service contract.
● ProSupport — This device is covered under a Dell ProSupport service contract.
● ProSupport Plus — This device is covered under a Dell ProSupport Plus service contract.
Device Type Indicates the type of device as discovered by Operations Manager:
Server — The device is a Dell PowerEdge server or an iDRAC7 device.
Service Tag A unique, alphanumeric identifier that enables Dell to individually recognize each Dell device.
Date Opened The date and time when the support case was opened.
You can set the number of support cases displayed per page by using the Display Cases drop-down box. The navigation icons
enable you to navigate the pages of the Case List.
Related references
Dell SupportAssist Interface on page 12
Related tasks
Viewing The Case List on page 29
Filtering The Case List Data By Column Name And Keyword on page 30
Sorting The Case List Data By Column Name on page 30
Returning The Case List Data To The Default Sorting on page 30
Setting The Number Of Cases Displayed Per Page on page 30
Dell SupportAssist Interface
13