Manualshelf

Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Microsoft System Center Operations Manager
11121314151617181920
Dell SupportAssist Interface
The top-right corner of the SupportAssist dashboard displays links that you can use to navigate the interface. The following
table describes the links that are displayed.
Link Description
SupportAssist
Community
Opens the SupportAssist User Group website in a new browser window.
Help Move the mouse pointer over the link to display a drop-down that provides the following options:
● Help — Opens the Help window that provides links to Dell technical support and product
manuals.
● About — Opens the About window that provides information about the SupportAssist version,
copyright information, and also notifies if a newer version of SupportAssist is avaialable.
User name
Displays the user name of the currently logged in user. Move the mouse pointer over the user name
link to display a drop-down that contains a link to the Connectivity Test page.
NOTE: The Connectivity Test link is enabled only if you are logged on as a member of either
the Administrators or Domain Admins group.
By default, the Cases tab is displayed when SupportAssist is launched. The Devices tab displays the supported Operations
Manager discovered Dell devices. The Settings tab enables you to configure SupportAssist.
NOTE:
The Settings tab is accessible only if you are logged on as a member of either the Administrators or Domain
Admins group.
Related references
Case List on page 12
Device Inventory on page 14
Settings on page 14
Connectivity Test on page 18
Topics:
• Case List
• Device Inventory
• Settings
• Connectivity Test
Case List
The Case List is the default Dell SupportAssist dashboard view. You can filter the cases that are displayed by selecting an
option from the Filter By drop-down box. The
icon enables you to refresh the cases that are displayed.
The following table describes the automatically-generated support case information for your supported Dell devices, as displayed
in the Case List page.
Column
Description
Case Status The current state of the support case. The status of a case may be:
● Open — Dell technical support has opened the submitted case.
3
12 Dell SupportAssist Interface