Users Guide

The SupportAssist application opens in a web browser and the First-Time Setup dialog box is displayed.
The SupportAssist application installed on your system registers with the SupportAssist server hosted by Dell, and sends you
a registration confirmation email.
NOTE: If there is an issue with registering the SupportAssist application with the SupportAssist server and your system
connects to the Internet through a proxy server, ensure that you configure the proxy server credentials in
SupportAssist. See Configuring Proxy Server Settings.
NOTE: To configure SupportAssist to monitor your devices, after installing SupportAssist, follow the instructions in
Setting Up SupportAssist.
Related references
Prerequisites on page 7
Minimum Requirements For Installing SupportAssist on page 8
Related tasks
Setting Up SupportAssist on page 11
Setting Up SupportAssist
To ensure that SupportAssist is able to monitor the supported devices, generate support cases if there is a problem with any
devices, and transmit the system logs to Dell, you must perform the following:
1. Establish Internet connectivity — If your system connects to the Internet through a firewall or proxy server, the proxy
server settings must be configured in SupportAssist. See Configuring Proxy Server Settings.
NOTE:
You must update the proxy server settings in SupportAssist whenever the proxy server settings in your
environment are changed.
2. Establish system log collection — Configure the Default Device Type Credentials in the System Logs page for each
Device Type and Credential Type. See Configuring The Default Device Type Credentials.
3. Establish a remote connection — If SupportAssist is installed on either a non-host system (Operations Manager 2012 R2 or
Operations Manager 2012 SP1) or non-RMS system (Operations Manager 2007 R2), you must configure SupportAssist to
establish a remote connection with the management groups. See Configuring A Remote Connection.
Related references
Prerequisites on page 7
Minimum Requirements For Installing SupportAssist on page 8
Related tasks
Installing Dell SupportAssist on page 9
Verifying The Installation
To verify if the software, hardware, and network components required for Dell SupportAssist to provide proactive support are
configured correctly, see the Dell SupportAssist Version 1.1 For Microsoft System Center Operations Manager Quick Start
Guide at Dell.com/ServiceabilityTools.
Installing And Setting Up Dell SupportAssist
11