Support Matrix

● If SupportAssist is installed on either a non-host system (Operations Manager 2012 R2 or 2012 SP1) or non-RMS system
(Operations Manager 2007 R2), SupportAssist must be configured to establish a remote connection with the management
group.
● The management server must be able to connect to the following destinations:
○ https://api.dell.com/support/case/v2/WebCase — End point for the SupportAssist server.
○ https://ddldropbox.us.dell.com/upload.ashx/ — The file upload server to which the collected system information is
uploaded.
○ http://ftp.dell.com/ — For getting new SupportAssist release information.
Introduction 7