Support Matrix

○ Windows Server 2008 R2 with SP1
● Integration of SupportAssist with Operations Manager 2012 R2 or Operations Manager 2012 SP1 is supported only if the
server is running one of the following operating systems:
○ Windows Server 2008 R2 with SP1
○ Windows Server 2012 R2
● Microsoft .Net Framework 4.0
● Microsoft ASP.Net
● IIS 7.x with Windows authentication enabled
● Web browser — Internet Explorer 8, 9, 10, or 11 and Mozilla Firefox 23 or 24; supported only on Windows-based operating
systems.
NOTE: Transport Layer Security (TLS) 1.0 must be enabled on the web browser.
Management packs required for SupportAssist
The following table lists the Dell Server Management Pack Suite version 6.0, 6.1.1, or 6.2 management packs required for
SupportAssist to monitor supported Dell PowerEdge servers and iDRAC.
Devices to be
monitored
Monitoring feature Required management packs
Dell’s 9th to 13th
generation of
PowerEdge servers
Servers and Rack Workstations Agent-based
Monitoring
● Dell Base Hardware Library
● Dell Server Model
● Dell Server Operations Library
● Dell Server View Library
● Dell Windows Server (Scalable Edition)
● Dell Windows Server (Detailed Edition)
● Dell Windows Server Overrides (Informational
Alerts On)
● Dell Operations Library Common
iDRAC DRAC Monitoring
● Dell Feature Monitoring (optional)
● Dell Base Hardware Library
● Dell Operations Library Common
● Dell DRAC Model
● Dell DRAC View
● Dell DRAC Operations Library
● Dell DRAC (SCOM 2007/SCE 2010)
● Dell DRAC (SC2012 OM)
NOTE: For information about importing the required management packs, see the Dell Server Management Pack Suite For
Microsoft System Center Operations Manager And System Center Essentials Installation Guide at Dell.com/
OpenManageManuals, under Server Management Pack Versions for Microsoft System Center Operations
Manager.
Hardware requirements
For information about the hardware requirements specific to your environment, see the latest Operations Manager 2007 R2
Sizing Helper Tool or System Center 2012 Operations Manager Sizing Helper Tool at Microsoft.com.
Network requirements
The following are the minimum network requirements:
● Internet connection – standard Gbe network.
● The server running Operations Manager on which SupportAssist is installed must be able to communicate with the Dell
SupportAssist server hosted by Dell over the HTTPS protocol.
6
Introduction